Overview
The position holder will deliver high-quality IT infrastructure support services on telecommunication and network components, environments, and services, guaranteeing data information security, availability, and integrity within the ITIL framework.
Key Responsibilities
- Provide 3rd level operational support for global networking and telecommunication infrastructure and services.
- Contribute to the design and deployment of network and telecom solutions.
- Design, install, and maintain corporate LAN, WAN/SD-WAN, VPN, Wireless, VoIP, PSTN networks and security systems.
- Establish and maintain network asset management processes.
- Ensure service availability and quality through continuous monitoring.
- Develop and evaluate KPIs and SLAs/OLAs.
- Perform security audits and vulnerability assessments.
- Ensure an effective monitoring and alerting system is in place.
- Participate in penetration testing activities.
- Build and sustain vendor and business relationships.
- Maintain accurate technical documentation and transfer knowledge.
- Lead modernization initiatives and implement cost-efficient solutions.
- Ensure effective functioning of the globally distributed network.
- Advise on best scenarios to accomplish projects' objectives.
- Identify project and systems operational support requirements.
- Proactively manage network and Telecom capacity.
- Maintain compliance with Enterprise Architecture and PMO unit methodologies.
- Proactively identify training needs and innovations.
- Act as a subject matter expert in tender, contract management and market assessment processes.
- Manage global network and telecommunication infrastructures capacity.
- Act as a subject matter expert for Secretariat departments, business units, and national societies.
- Research, analyze, and suggest innovative technologies.
- Design new and optimize existing network and Telecom Infrastructure standards.
- Support the Enterprise Architecture function.
- Develop, design, and implement network projects leveraging cloud technologies.
Required Experience
- Minimum 8 years of professional experience in administration, setup, maintenance, data center operation.
- Minimum 10 years of professional experience in the IT field, with minimum 5 years of networking (WAN/SD-WAN, LAN, Wi-Fi, VoIP) and Firewall infrastructure design and administration.
- Proven track record in managing large Windows networks, including ADDS/ADFS/ADCS/DNS/DHCP and other related networking and security services.
- Minimum 3 years of professional experience in operational maintenance and configuration of hybrid cloud infrastructure (O365, AzureAD, AzureAD Connect, Web Application Proxy…etc.).
- Minimum 8 years of professional experience in the administration, setup, maintenance, and management of Windows Servers, including failover clustering.
- Experience in service management and reporting tools.
- Experience with the implementation, configuration, custom dashboard development, and automation of SIEM systems and alerts (preferred).
- Advanced, hands-on PowerShell skills and experience (preferred).
Qualifications
- Engineering degree, in computer sciences discipline or equivalent experience.
- ITIL certification or equivalent experience and proven track record of ITIL usage in an enterprise environment.
- CCNA (Cisco Certified Network Administrator and Professional) certification is required or equivalent experience with a commitment to obtain such certificates in the foreseeable future.
