Overview
Support the implementation of protection mainstreaming efforts for IOM-led RSC activities, ensuring standards and guidelines are upheld and providing support to vulnerable individuals.
Key Responsibilities
- Support the implementation of protection mainstreaming efforts, including accountability to affected populations (AAP), for all IOM-led RSC activities.
- Ensure relevant standards and guidelines are implemented and upheld; provide support to vulnerable individuals who are engaged in RSC activities.
- Manage and regularly review initiatives that promote meaningful and sustained program and premise access to all relevant populations.
- Help enhance accountability mechanisms including complaints and feedback mechanisms (CFMs); and provide information and training to colleagues.
- In relation to the RSC protection mainstreaming team, hire, provide training, assign duties and give performance feedback on a regular basis to ensure high quality work and the accurate completion of duties.
- Apply relevant minimum standards, guidance, instructions, tools, training, and other materials to RSC activities.
- Provide continual feedback on the use of guidelines, tools and materials, highlighting the need for updates or modifications as they occur, and on the development of new materials as requested.
- Identify and provide support to vulnerable individuals: handle expedites for at-risk cases and flag to RSC management as needed; maintain a global expedite database; carry out regular data reviews in START for expedited cases, discussing with the Case Management team regularly.
- Discuss protection referrals with IOM protection colleagues and external partners as needed; provide programmatic counselling to refugee minors and complete related documentation.
- Work to ensure all RSC materials and tools are appropriate for the individuals who utilize them; and liaise on other topics such as data collection and protection.
- Support for periodic review of RSC activities and special initiatives that promote meaningful and sustained program and premise access to all relevant populations in both IOM offices and third-party facilities.
- When new sites are used, work closely with RSC management and Case Management teams to ensure adequate access for relevant populations can be established and maintained.
- Report regularly about accessibility opportunities and challenges.
- Support the maintenance of community feedback mechanisms (CFMs) in IOM-managed RSC locations.
- Regularly help to maintain CFM channels utilized by individuals engaged with the RSC; helping to establish new channels as needed.
- Help to ensure the channels are accessible to all individuals in all locations where RSC activities occur; helping to maintain structured recording tools for feedback and mechanism to provide individuals with timely responses to their feedback.
- Helping to improve outreach efforts as needed.
- Contribute to regular, accurate, and accessible information-sharing on protection mainstreaming topics with RSC management and personnel through such modalities as information sheets and briefings and answer related questions in a timely manner.
- As needed, support in providing technical assistance, guidance and information on changes to workflows and procedures in accordance with the START, USCIS, PRM Program Announcements and updates to internal RSC Standard Operating Procedures (SOPs).
- Deliver training sessions to RSC personnel on protection mainstreaming topics, including overarching thematic issues, guidelines, operational tools, and regular topics such as interviewing children.
- Contribute to training materials on protection mainstreaming topics as needed.
- Support USRAP monitoring efforts by engaging in necessary managerial tasks as directed by the USRAP Compliance team, speaking with Compliance colleagues about protection mainstreaming work, and making connections with relevant organizations for community feedback when requested to do so for the purposes of monitoring.
- Support RSC management, and relevant USRAP management in providing information to and liaising with external partners, including US resettlement agencies, UNHCR, PRM and NGO implementing partners, on issues of concern related to protection mainstreaming in the RSC context.
- Coordinate closely with other IOM units in the country and regional offices in which RSC activities are taking place to ensure that protection mainstreaming activities are growing more closely aligned between RSCs and other IOM areas of work.
- Help seek to fit RSC protection mainstreaming activities into existing systems and initiatives within the mission and region, rather than duplicating efforts.
- As necessary, provide support to both management and personnel in identifying and adjusting approaches, including to complaints and feedback mechanisms, to align throughout the region.
- Participate in relevant meetings, workshops, trainings, and events related to protection mainstreaming and RSC activities, ensuring close coordination on participation and information sharing with RSC management, and protection colleagues in relevant missions.
- Demonstrate comprehensive understanding of USRAP, SOPs and START and uphold professional, impartial and unbiased conduct in all interactions; ensure confidentiality and integrity of RSC information through control procedures aligned with USRAP standards of conduct and data protection rules, and escalating any non-compliance to RSC management.
- Uphold Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
- Alert the supervisor or management of any non-compliance to SOPs, Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.
- Perform such other duties as may be assigned.
Required Experience
- Experience in RSC processing activities is required;
- Experience in monitoring programme implementation, analysing qualitative and quantitative data, and preparing internal reports or briefing materials;
- Experience in protection or social work (e.g. direct contacts with vulnerable/at risk groups);
- Experience in liaising with government counterparts, UN agencies, and NGO partners in an operational or programme delivery context;
- Experience in refugee migration related issues; and,
- Completed formal training or awareness-raising about PSEA.
Qualifications
- Master’s degree in Psychology, Social Work, Social Science or a related field from an accredited academic institution with two years of relevant professional experience; or,
- University degree in the above fields with four years of relevant professional experience.
