Overview
Leads the Information Management Systems Service (IMSS) and is responsible for the UNJSPF-PA's information systems and communications technologies, coordinating strategy implementation and business transformation.
Key Responsibilities
- Formulate and implement the substantive work programme of IMSS.
- Oversee the management of activities undertaken by IMSS.
- Coordinate work within IMSS, UNJSPF-PA, and with member organizations.
- Provide technology leadership and support.
- Develop solutions to improve productivity and quality.
- Supervise staff, consultants, and outsourcing arrangements.
- Manage projects focused on strategic goals, productivity, risk, and security.
- Ensure security and protection are embedded in all IT solutions.
- Lead change management activities for ICT strategy and the ICT road map.
- Participate in strategic planning and business solution implementation.
- Supervise the provision of information to member organizations, participants, and beneficiaries.
- Coordinate and oversee the preparation of reports for intergovernmental bodies.
- Report to intergovernmental bodies on budget/programme performance.
- Assist CEPA and Deputy CEPA in preparing the work programme, priorities, and resource allocation.
- Undertake or oversee programmatic/administrative tasks, including budget preparation and staff evaluation.
- Recruit staff, considering geographical and gender balance, and manage, guide, develop, and train staff.
- Foster teamwork and communication.
- Lead and supervise the organization of meetings and seminars.
- Manage the substantive preparation and organization of meetings or seminars.
- Participate in meetings and provide programmatic/substantive expertise.
- Represent IMSS at meetings.
Required Experience
- A minimum of fifteen (15) years of progressively responsible experience in managing, planning, designing, implementing, maintaining ICT systems and services in international environments is required.
- Experience in using information technology governance models (i.e., ISO/IEC 38500; COBIT, or equivalent) and information technology service management frameworks (i.e., Information Technology Infrastructure Library, (ITIL) or equivalent framework) is required.
- Experience in continuous business process improvement and re-engineering techniques is required.
- Ten (10) years of experience in managing large professional teams is required.
- Experience in ICT strategic management, change management, and project management is desirable.
- Experience in emerging technologies, including artificial intelligence and robotic process automation, is desirable.
- Experience in managing global help-desk operations is desirable.
Qualifications
Advanced university degree (master’s degree or equivalent degree) in information systems or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Specialized technical training in various areas such as management, and payroll, insurance, pension, or accounting systems is required.
