Overview
The Information Solutions Analyst provides day-to-day information solutions and services in support of library operations, reporting to the Senior Information Solutions Officer.
Key Responsibilities
- Deliver reference support via in-person, online, and phone channels
- Assist users in identifying and accessing internal and external information resources
- Staff and manage the Library reference desk
- Search for and retrieve books, journal articles, chapters, and other materials (primarily digital)
- Process Interlibrary Loan (ILL) and Document Delivery requests in line with service standards
- Manage user requests through Case Management System (CSM) and Integrated Library System (ILS)
- Coordinate shipping and return of physical materials (domestic and international)
- Maintain physical collections, including shelving and space organization
- Purchase library materials using corporate purchasing tools
- Process invoices and support reconciliation, audit, and verification requirements
- Prepare and deliver usage statistics and service reports (such as for ILL requests)
- Identify and recommend improvements to enhance service delivery
- Create and publish web content (research guides, announcements, training notices)
- Support awareness and marketing of library services and resources
- Collaborate with internal teams (e.g., Enablement) and external partners (e.g., IMF)
- Provide backup support to colleagues and contribute to overall library operations
Required Experience
- At least 3 years of relevant Interlibrary Loan (ILL), resource sharing, and document delivery services, plus other related Library or information delivery experience.
- Strong knowledge and proficiency in using repositories, publishers, and vendor platforms for searching and purchasing library material.
- Knowledge and proficiency on ILL platforms such as: OCLC, DOCLINE, Reprints Desk and other tools such as major Publisher’s sites, for searching and purchasing library material.
- Solid client service orientation, vendor relations and partner communication skills.
- Strong knowledge of Microsoft Office Suite, particularly Excel and Outlook. Knowledge of pivot tables and advanced Excel skills is considered a plus.
- Relevant knowledge of or ability to quickly learn corporate purchasing tools, enterprise resource planning (ERP systems like SAP) and ILS systems.
- Knowledge of subscription and vendor pricing methods and strategies.
- Experience in Library administrative tasks and processes.
- Basic knowledge of commercial and non-commercial library lenders’ platforms.
- Ability to present and train in library services.
- Demonstrating the ability to work in, and with, a diverse global workforce.
- Basic knowledge of Ex Libris platforms (ALMA and Primo), particularly for searching bibliographic references or other similar library systems.
- Experience using a Case Management System to answer and monitor library requests.
- Experience using research tools such as Copilot, Google Scholar, ResearchGate, EndNote Click[DC1.1], Lazy Scholar, Lean Library, etc. to search and locate references and materials.
- Experience using library databases such as JSTOR, PubMed, EconLit, ScienceDirect, etc.
- Experience with administrative processes, purchasing, payments with corporate credit card, reconciliation, invoicing, and reporting (i.e., XiBuy, SAP’s reconciling tool)
- Knowledge of, or familiarity with, copyright and other library compliance matters.
- Basic understanding of AI tools and the challenges of information integrity.
- Experience with content creation using MS Sharepoint.
Qualifications
• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
