Overview
Serves as the Section Head of ACT CIO Communication and Information System Operations section, supervising Service Level Management and CIS Requirements, and is responsible for CIS users support within HQ SACT.
Key Responsibilities
- Serves as the Section Head of ACT CIO Communication and Information System Operations section;
- Supervises the Service Level Management / CIS Requirements within the section and is responsible for the CIS users support within HQ SACT;
- Acts as the point of contact (POC) for service level management for Allied Command Transformation (ACT);
- Leads negotiations and revisions of the ACT Enterprise Service Level Agreement (ESLA) between HQ SACT and, subordinate commands and the NCIA CSU Norfolk;
- Responsible through the Service Level Management / CIS Requirements cell for monitoring, coordinating, and de-conflicting negotiations and revisions of SLAs between ACT’s subordinate bodies and the NCI Agency;
- Responsible for identifying, developing, and planning new requirements, coordinating services and funding with provider, and implementing CIS Operations policies and procedures as approved by the ACT CISOA;
- By delegation of ACT CISOA, represents ACT for the development of the Centralized Service Level Agreement (CSLA) with ACO;
- Participates at NATO boards, conferences and NCIA Service Level Control Board, as requested;
- Is the central point of contact for outside agencies requesting support from ACT or any support affecting the Service Level Agreement between NCIA and ACT;
- Responsible for the operational validation, prioritization and approval process of those requests.
Required Experience
- University Degree and 4 years post related experience, or Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years post related and 2 years function related experience.
- Experience in CIS planning, management, and implementation.
- Experience in ITIL IT Service Management.
- Experience in Information Management implementation.
- ITIL Foundation Course for IT Service Management.
Qualifications
- University Degree or Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation.
- ITIL Foundation Course for IT Service Management.
