Overview
Proactive system admin to develop deep understanding of end-to-end system functionality, manage and enhance the platform, and provide system support to deployed members.
Key Responsibilities
- Support tickets
- Help support users to resolve problems
- Deliver user training
- Design and deliver system solutions for members in line with best practices
Required Experience
- 3 years experience with Salesforce Adminstration for users at any large international/global enterprise anywhere in the world.
- User and License Management: Experience in all aspects of user and license management, encompassing new user setup, deactivation, roles, profiles, permissions, public groups, and sharing rule management
- Platform Roadmap Creation and Stakeholder Liaison: Experience in creating platform roadmaps and defining priorities. A proven track record of effectively liaising with a diverse range of stakeholders, ensuring their needs and expectations are met
- Data Quality Management: Experience in data quality management. Expertise in using deduplication tooling and implementing data management rules and automation to maintain data integrity
- Proactive System Maintenance: Experience in proactive system maintenance, including conducting security reviews, release updates, health checks, and optimizers to ensure system robustness and reliability
- DevOps/Release Management: Experience in DevOps and release management practices. Ability to manage the deployment pipeline and ensure efficient and secure releases of updates and new features
- User Support and Training: Proficient experience in managing user support tickets, providing timely and effective solutions to user issues. Experience in delivering new user onboarding training, as well as ongoing training and developing comprehensive technical documentation. Exceptional ability to explain complex technical and non-technical information clearly and succinctly to individuals at all levels of seniority. Possesses strong interpersonal and communication skills, fostering a collaborative and inclusive environment
- Experience in IT Development: A foundation of experience in IT development roles, showing an understanding of the development lifecycle and how it underpins system support and growth
Qualifications
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
