The Senior Information Management Administrator (M365 & SharePoint Online) is responsible for the operationalization of data governance, leveraging M365 capabilities and SharePoint Online, to ensure the confidentiality, integrity, and availability of content.
Minimum of seven (7) years of experience in ICT and/or information management support is required, with at least 3 years directly supporting information management on M365 and SharePoint online platforms, covering tenant configuration, permissions, data protection tools, labeling, metadata/taxonomy, workflows, and user support. If in possession of a first-level university degree or higher, the minimum of five years of relevant work experience is required. A strong understanding of Microsoft cloud architecture, capabilities and administration tools is required. Hands-on experience in configuring and managing Microsoft 365 data protection and compliance tools, including Microsoft Purview is required. Hands-on experience in SharePoint Online information architecture, permissions management, lifecycle and records governance is required. Experience training end users and 1st level support (Service Desk) is desirable. Experience with Windows Server and proficiency with MS SQL Server is desirable. Relevant professional certifications in Information Management (AIIM CIP, ARMA IGP, Microsoft Certified Information Security Administrator) are desirable. Experience with other documents, workflow, and enterprise search platforms, specifically SharePoint Online and Power Automate, is desirable. Experience with using and integrating AI tools and agents is desirable. ITIL 4 or 5 Certification is desirable. Good organizing skills and ability to prioritize work assignments, organize own schedule, perform routine work independently, act proactively, meet deadlines, and adapt to changing demands while following established procedures are required. Strong customer relations skills with the ability to analyze incidents and provide problem resolution support in a timely and efficient manner are required. Thorough understanding of relevant IT Service Management processes and practices, office procedures and practices, preferably within the UN system or in a multicultural environment, is required. Knowledge of office productivity applications (such as MS Office products), and a good understanding of computer systems, remote connectivity, and mobile devices is required.
Completed higher secondary education, high school diploma, or equivalent is required. Credit towards total working experience may be considered on a year-by-year basis, up to a maximum of four years, for a higher degree education (including first university degree or equivalent diploma and/or master’s degree), in a relevant field to the post.
