Overview
The Human Resources Assistant will administer entitlements and benefits for staff members and provide general office support services.
Key Responsibilities
- Prepare staff members’ entitlements including claims, danger pay, daily subsistence allowance, mission subsistence allowance for Affiliate Personnel, volunteer living allowance and any other allowances for payments.
- Accurately process entitlements, benefits and payroll for international and national civilian staff and non-staff.
- Assist in managing the Service Line in business processes related to payroll, leave entitlements, contract extensions, other entitlements, separations and final payments.
- Implement processes related to on-boarding, travel arrangements, payment of settling-in grants, check-in, check-out and separation activities.
- Monitor and evaluate the effectiveness of related guidelines, staff regulations and rules, policies, guidelines, practices and procedures.
- Process and administer end-to-end entitlements and benefits of international staff members.
- Provide guidance and advice to internal and external clients on Benefits and Entitlements, Staff Regulations and Rules and HR guidelines.
- Review requests for entitlements and claims, handle non-routine and complex cases.
- Assist with the administration and certification on the processing of benefits and entitlement processes.
- Engage in comprehensive HR strategy including benefits and entitlements management.
- Review and recommend revision of HR policy guidelines relating to benefits and entitlements.
- Perform HR Administration of benefits and entitlements in UMOJA.
- Assist in the review and processing of data pertaining to conditions of service.
- Resolve queries escalated in iNeed in UMOJA.
- May supervise the work of Human Resources Assistants at the lower level.
- Provide general office support services; draft and/or process correspondence.
- Set up, maintain and monitor reference files/records.
- Schedule appointments/meetings, monitor deadlines.
- Undertake research on HR related issues and prepare notes/reports.
- Maintain and monitor automated databases containing HR related statistics and prepare periodic reports.
- Prepare necessary documentation for distribution.
- Perform administrative duties (e.g. leave recording, request for office supplies and equipment).
- May provide guidance and training to less experienced staff.
- Perform other duties as may be required.
Required Experience
- A minimum of seven (7) years of progressively responsible experience in human resources management, administrative services or related areas is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first level degree or higher.
- Experience in administration of a broad range of entitlements and benefits using Human Resources Systems Applications and Products (SAP) or Enterprise Resource Planning (ERP) software e.g. UMOJA or other similar platforms is required.
- Experience in application of the United Nations common system or other similar international organization’s human resources policies, procedures and practice in an operational environment is desirable.
- Experience in a shared service center or similar setup is desirable.
Qualifications
- High school diploma or equivalent is required.
- Additional qualification or certification in human resources is desirable.
