Overview
Support quality assurance activities and assist in managing service lines related to payroll, leave, entitlements, and separations for civilian, non-staff, and uniformed personnel.
Key Responsibilities
- Support quality assurance activities by reviewing outputs, tracking feedback, flagging errors, compiling inputs for reports, and following up on issues identified during reviews and assisting in the implementation of preventive measures through Personnel Action quality assurance reviews.
- Assist in managing the Service Line as appropriate in the business processes related to payroll, leave, entitlements, contract extensions, other entitlements, separations and final payments for civilian staff, non-staff and uniformed personnel.
- Review the processes related to the on-boarding, travel arrangements, payment of settling-in grants, check-in, check-out and separation activities, as well as the installation and repatriation of recognized dependents.
- Monitor and evaluate the effectiveness of related guidelines, staff rules, HR rules and regulations, practice and procedures, and make recommendations through the Service Delivery Manager where necessary.
- Administer end to end entitlements and benefits of International staff members in the RSCE in an efficient and timely manner(i.e., Personnel Administration of Contracts, Personnel Administration of movements, Time Management and Separations)making proper recommendations where exception is required.
- Provide guidance and advice to internal and external clients on Benefits an Entitlements, Staff Rules and Regulations and HR guidelines and promotes a collaborative and client oriented approach.
- Review requests for entitlements and claims Handle non-routine and complex cases, undertaking if necessary research.
- Assist the service line with the administration and certification on the processing of benefits and entitlements processes in compliance with the Rules and Financial framework.
- Engage in comprehensive HR strategy including benefits and entitlements management.
- Make inputs to the design and development of the delivery processes.
- Review HR Administration of Benefits and Entitlements in UMOJA in line with the delegation of authority, maintain UMOJA entitlements and HR local contracts and administration roles.
- Assist in the review and processing of data pertaining to conditions of service.
- Reviews and resolve the queries escalated in iNeed UMOJA.
Required Experience
A minimum of seven (7) years of experience in human resources management, administrative services or related area is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first level degree or higher. Experience in administration of a broad range of entitlements and benefits using Human Resources Systems Applications and Products (SAP) or Enterprise Resource Planning (ERP) software, e.g. Umoja or similar, is required. Experience in application of United Nations or similar international organization’s Staff Rules and Regulations in an operational environment is required. Experience in a shared service center is desirable.
Qualifications
High school diploma or equivalent is required. Additional qualification or certification in human resources is desirable.
