Overview
The Director of Mission Support is responsible for the overall management and coordination of all logistical, administrative, and operational support functions to enable the effective implementation of the mission’s mandate. The role serves as the principal adviser to the Head of Mission on support matters.
Key Responsibilities
- Serves as the principal adviser to the Head of Mission (HoM) on all matters related to logistical, administrative, financial, contractual, technical, and operational support.
- Supports the implementation of UNSOH’s mandate by ensuring the efficient delivery of managerial, logistical, and administrative services.
- Provides technical assistance to the Organization of American States (OAS) and oversees medical evacuation for the Haitian National Police (HNP) and the Haitian Armed Forces.
- Delivers the full range of mission support services to the United Nations Integrated Office in Haiti (BINUH).
- Manages and is accountable to the HoM for the effective administration of human, financial, and physical resources.
- Participates as a member of the Mission Senior Management Team in the planning process.
- Maintains proactive and consistent communication with UN Headquarters, the UN Country Team (UNCT), the Operations Management Team (OMT), and other coordination bodies.
- Liaises, negotiates, and coordinates with Haitian national authorities on administrative and logistical matters.
- Collaborates actively with the GSF, HNP, Haitian Armed Forces, BINUH, and OAS.
- Ensures optimal allocation of the mission’s budget, personnel, and assets.
- Drives the implementation of digital solutions aligned with UN 2.0 principles.
- Initiates, coordinates, and monitors the mission support work plan and overall strategies for support activities.
- Develops and implements a service optimization programme.
- Establishes strategic performance indicators.
- Establishes and enforces robust policies, procedures, standards, and tools for budget, accounting, procurement, financial, asset, and human resources management.
- Provides guidance, support, and supervision to senior support staff.
- Engages in management performance duties.
- Represents UNSOH before legislative bodies.
- Performs other duties as assigned by the HoM or the Department of Operational Support (DOS).
Required Experience
- A minimum of fifteen (15) years of experience in the areas of human resources, administration, finance, supply chain management, logistics or related fields is required.
- Experience ensuring compliance with support-related regulations in a decentralized operational environment is required.
- Experience leading change management or complex innovation initiatives is required.
- Experience supporting complex and multidimensional field operations in conflict and post conflict environments is required.
- Experience in supporting field operations with police, military or security forces is required.
- A minimum of five (5) years of experience and demonstrated performance in managing cross functional support teams is required.
- Experience in developing strategic and proactive solutions based on client needs, using data for decision making and proposing recommendations is required.
- Experience in establishing and starting up or withdrawal and liquidation of a mission is required.
Qualifications
Advanced university degree (Masters or equivalent) in management, business or public administration, supply chain management, logistics, human resources management, finance, accounting, or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
