Overview
Serves as a key technical resource for the implementation, sustainment, and continuous improvement of the Umoja ERP system and other supply chain technologies for the UN Secretariat. Provides specialized Tier 2b business operational support and expert functional guidance in SAP-based supply chain management processes.
Key Responsibilities
- Provides specialized advice and business operational support (iNeed Tier 2b) to users on Umoja supply chain processes.
- Analyzes business requirements and defines them into configuration changes, enhancements or new applications.
- Determines application systems integration and linkage issues.
- Maintains, upgrades or enhances existing user systems.
- Troubleshoots and provides continuing user support.
- Organizes and performs unit and integrated testing, designing and utilizing test bases.
- Assists users in acceptance testing.
- Facilitates communications between the Functional-Subgroup for Supply Chain, DOS business pillars, and its client entities.
- Provides guidance to, and may supervise, new/junior staff, consultants, etc.
- Manages projects involving feasibility studies, systems analysis, business analysis, design, development of information systems and/or participates as a member of a team.
- Develops detailed system and other functional specifications and user documentation for major supply chain systems.
- Develops, tests, and maintains technology solutions that require integration of many interrelated systems and program elements.
- Ensures appropriate data security and access controls.
- Develops training materials, operating and user manuals; trains staff in Umoja supply chain systems.
- Develops change management, user adoption and knowledge transfer plans.
- Researches, analyzes, and evaluates new technologies and makes recommendations for their deployment.
- Participates in business analysis, technology analysis, testing, reports and papers on systems-related topics.
Required Experience
- 5 years of relevant experience with an Advanced university degree (Master's degree or equivalent degree) preferably in computer science, information systems, mathematics, statistics, supply chain management, business administration or management, logistics management, or related field.
- 7 years of relevant experience with a first-level university degree (Bachelor's degree or equivalent) preferably in computer science, information systems, mathematics, statistics, supply chain management, business administration or management, logistics management, or related field.
- Experience in planning, design, development, and testing of enterprise resource planning (ERP) systems in supply chain management or logistics modules.
- Experience as a Functional Expert (in SAP) in business process analysis, defining process improvement, and change management for implementing logistics execution, inventory/warehouse management systems, Stock Transfer Order/Stock Transfer Request (STO/STR) processes for field operations.
- Experience in creating and managing Business Requirement Documents (BR) using Solution Manager (SolMan) SAP in a Functional Sub-Group (FSG) responsible for the change governance control process.
- Experience as a technical expert in major post-implementation support initiatives for Umoja (or similar SAP) supply chain operational sustainment.
- Experience in providing Enterprise Resource Planning (SAP) Tier 2b production support for supply chain management modules is desirable.
- Experience with management and configuration of master data in supply chain management is desirable.
Qualifications
- Advanced university degree (Master's degree or equivalent degree) preferably in computer science, information systems, mathematics, statistics, supply chain management, business administration or management, logistics management, or related field.
- First-level university degree (Bachelor's degree or equivalent) preferably in computer science, information systems, mathematics, statistics, supply chain management, business administration or management, logistics management, or related field.
