Overview
The Training & Knowledge Management Officer contributes to the development and implementation of a strengthened knowledge management and training capability for HRSS. They drive and implement learning and knowledge management program strategy to ensure the right people have the right skills and information at the right time to perform effectively and consistently.
Key Responsibilities
- Oversees the formulation and deployment of global learning and knowledge strategies and priorities for HRSS.
- Defines, coordinates, and advises on strategies and programmes related to onboarding of new métiers staff, mentoring, career development, and learning paths.
- Oversees, supports, evaluates, and recommends improvements to all activities and events related to training, development, and knowledge sharing.
- Designs, develops, updates, and delivers blended and digital training courses for HRSS.
- Ensures training content aligns with approved procedures and standards, in coordination with SMEs and BPOs.
- Develops and maintains training materials and learning resources in collaboration with internal trainers and learning specialists.
- Contributes to the evaluation and continuous improvement of training programmes.
- Follows up on all work-related messages and correspondence with the relevant contacts and departments.
- Takes responsibility for their own professional learning and development.
- Participate in projects.
- If necessary and upon request, provide ad hoc administrative tasks for the unit or department.
- Being proactive with continuous improvement propositions for the team’s management processes.
Qualifications
- University degree or equivalent experience.
- Computer proficiency.
