Overview
Establish a Long-Term Arrangement (LTA) with an individual service provider to support train ticket purchasing and related coordination services for domestic and regional rail travel for UNICEF Lao PDR.
Key Responsibilities
- Purchase train tickets for official UNICEF travel within Lao PDR.
- Arrange railway tickets to neighboring countries, including Thailand, where applicable.
- Coordinate bookings for individual travelers and groups.
- Monitor ticket release schedules and secure tickets promptly.
- Ensure travelers are booked on the same train and class whenever possible.
- Provide ticket options, schedules, and fare information.
- Support urgent and last-minute booking requests.
- Deliver electronic tickets and booking confirmations.
- Coordinate ticket changes, cancellations, or re-bookings.
- Communicate travel disruptions, schedule changes, or operational issues.
- Maintain confidentiality of traveler information.
- Provide invoices and supporting documents.
- Maintain accurate records of bookings and transactions and provide consolidated reports.
Required Experience
- Minimum three years of experience in travel booking, ticketing, transportation coordination, or related services.
- Experience arranging railway travel within Lao PDR is required.
- Experience coordinating group bookings is highly desirable.
- Familiarity with Lao-China Railway booking systems and regional railway travel arrangements is an advantage.
Qualifications
- Completion of secondary education required.
- Additional training or certification in tourism, travel management, administration, or related fields is an asset.
