Overview
The Business Process & Digitalization Specialist will lead efforts to streamline operations and leverage technology to enhance the effectiveness and responsiveness of programme and project implementation within the Bureau for Policy and Programme Support (BPPS). This role is instrumental in driving digital transformation initiatives aligned with UNDP’s prevailing Digital Strategy.
Key Responsibilities
- Conduct analysis and mapping of existing business processes to identify inefficiencies.
- Facilitate workshops with stakeholders to gather requirements and brainstorm solutions.
- Design and implement new processes that leverage technology for better outcomes.
- Develop and implement strategies for the digital transformation of business processes.
- Assess current processes and recommend improvements through digital solutions.
- Monitor and evaluate the impact of digital initiatives on operational efficiency.
- Work closely with internal and external stakeholders to drive buy-in for digital initiatives.
- Serve as a key liaison between BPPS units to ensure seamless integration of new technologies.
- Conduct periodic surveys to obtain client feedback to inform improvements.
- Assist in the development and monitoring of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Provide analytical support to enhance service delivery governance frameworks.
- Arrange Governance board meetings to ensure alignment on performance metrics; resulting action points and recommendations are followed-up with team members.
- Design and deliver training programs to enhance digital literacy among personnel.
- Provide ongoing support and troubleshooting for digital tools and systems.
- Monitor industry trends to stay abreast of new technologies and best practices in digital transformation.
- Evaluate potential tools and platforms for their efficacy in enhancing business processes.
Required Experience
A minimum of seven (7) years (with master’s degree) or nine (9) years (with bachelor’s degree) of relevant experience in areas involving digital transformation of processes, stakeholder engagement, governance and performance management, is required. Proven experience business transformation is required. Proven experience with project management methodologies and tools is required. Proven experience in change management and re-engineering business processes together with strong analytical skills is required. Experience working with diverse stakeholders is an asset. Experience in UN/UNDP operations would be an asset. Experience and knowledge of digital tools and platforms would be an asset. Experience in designing and delivering training programs to enhance digital literacy is an asset.
Qualifications
Advanced university degree (Master's degree or equivalent) in International Development, ICT, Business Administration, or related field is required, Or A first level university degree (Bachelor’s degree) in the abovementioned areas, in combination with additional two years of qualifying experience will be given due consideration.
