Overview
The Director of AI and Digital Workplace Platforms owns the portfolio for enterprise AI and modern workplace tools, responsible for strategy, operations, and staff enablement across the digital workplace stack.
Key Responsibilities
- Define and maintain the roadmap for the digital workplace stack (M365, Box, Claude, Copilot, Power Platform).
- Evaluate new tools and platform capabilities, making recommendations on investment, expansion, or sunsetting.
- Build business cases for platform investments, including cost-benefit analysis and projected ROI.
- Align platform strategy with broader IT and organizational priorities.
- Track industry trends in enterprise AI and workplace technology.
- Manage day-to-day vendor operations with Anthropic, Microsoft, and other digital workplace platform providers.
- Oversee license management, provisioning, and cost optimization across all platforms.
- Ensure platform configurations, access controls, and security settings meet organizational standards.
- Monitor platform health, usage trends, and license utilization.
- Track vendor policy changes, feature releases, and pricing shifts.
- Drive adoption of AI tools across the digital workplace portfolio.
- Identify high-impact AI use cases and work with departmental teams to implement them.
- Define success metrics for AI adoption and track progress.
- Partner on communications, training priorities, and rollout planning for platform changes.
- Surface training needs and content gaps.
- Collect and synthesize user feedback.
- Coordinate with the Head of AI and Program Technology Development on AI tool positioning and support.
- Contribute to AI governance processes and policy updates.
- Ensure platform usage aligns with organizational policies, data privacy requirements, and the AI governance framework.
- Provide platform usage data, access logs, and incident reports for governance reviews.
- Flag usage patterns or behaviors that present compliance or security risks.
- Maintain documentation of platform configurations, access decisions, and policy changes.
- Lead and manage the Digital Workplace team, including platform administrators and support staff.
- Set priorities, manage workload, and ensure the team delivers responsive, high-quality support.
- Own the support model for digital workplace platforms.
- Maintain the help resource library.
- Manage the team budget and track spend against plan.
Required Experience
8+ years of experience in IT, enterprise applications, or digital workplace roles, with at least 3 years in a leadership position managing a team. Experience setting platform or product strategy in an enterprise environment. Track record of building business cases and managing budgets for technology investments. Ability to translate organizational needs into a clear platform roadmap. Deep working knowledge of Microsoft 365 administration, including licensing, security, compliance, and governance. Experience with at least two of the following: Box, Power Platform, Anthropic Claude, Microsoft Copilot. Experience managing vendor operations, including license management, technical escalations, and feature roadmap tracking. Comfort working with usage data and producing clear, actionable reports for leadership. Hands-on experience with enterprise AI tools as a user and/or administrator. Experience driving technology adoption across a large, distributed organization. Ability to identify high-value use cases and measure adoption outcomes. Experience designing and running a user support function, including ticketing, triage, and escalation. Strong written and verbal communication skills. Experience creating and maintaining user-facing help content. Familiarity with AI governance frameworks and responsible AI use guidelines. Working knowledge of data privacy principles as they apply to SaaS and AI platforms. Preferred: Experience in a nonprofit, international development, or humanitarian sector IT environment. Experience managing Power Platform environments (Power Apps, Power Automate, Power BI). Background in change management, organizational learning, or staff enablement.
