Overview
The casework coordinator provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The coordinator manages a team providing resettlement casework services and works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans.
Key Responsibilities
- Coordinate pre-arrival case preparation, including case assurance, communication with US ties, and liaising with IRC’s Processing Department.
- Assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, and school enrollment.
- Collaborate with other departments to encourage timely internal and external referrals.
- Ensure oversight and monitoring of case files for proper file documentation.
- Ensure reporting requirements are met in compliance with donor and organizational requirements.
- Maintain a reduced active caseload of clients and ensure all clients receive the full range of services mandated.
- Assess and monitor client progress at regular intervals.
- Develop local resources for clients and share contact information across programs.
- Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching.
- Evaluate and report staff performance.
- Support the casework supervisor to cultivate a respectful, supportive, and inclusive environment.
- Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
- Ensure compliance of self and team with all policies, procedures and protocols of the agency.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
Required Experience
3+ years of case management experience in a social services environment. Experience working with vulnerable or underserved populations preferred.
Qualifications
Bachelor’s degree in social work or related field of study required. Master degree preferred.
