Overview
The Financial Coach will coordinate and provide financial counseling/coaching services for clients in programs across the local office.
Key Responsibilities
- Provide 1:1 financial coaching and counseling to a caseload of clients including creating a personal budget, establishing a bank account, taking out loans, and establishing credit, as well as advanced asset building topics, including analyzing credit reports, techniques to build credit, and debt reduction as needed
- Assess client needs and develop individual financial action plans with each client
- Provide individualized financial counseling sessions (including both initial and follow-up sessions) and achieve client outcomes.
- Make appropriate referrals and integrate other wraparound supports (i.e. benefits, tax preparation) into counseling to achieve greater results
- Support the creation of new workshops in budgeting, banking and credit.
- Ensure that all training requirements are met for participants in budgeting, cash management, savings, and credit building.
- Ensure that participants complete required training.
- Increase participant knowledge of financial services and credit offerings
- Coordinate with the Economic Empowerment Manager on external outreach to banks and other community members to assist with client achievement of financial navigation and coaching goals.
- Accurately track participant attendance, data, follow-up services, and outcomes in ETO.
- Successfully complete and pass CNM Certified Financial coach, participate in initial trainings and ongoing professional development trainings
- Follow all programmatic, contractual, donor requirements and IRC standards of practice
- Participate and attend community of practice (COP) calls for financial coaches
- Participate in financial capability wide events and initiatives
- Build and maintain effective relationships with colleagues, banks, VITA tax sites, and community volunteers
- Other related duties as assigned.
Required Experience
Experience with financial education, counseling and coaching; High level of familiarity with U.S. credit and banking system and experience with personal budgeting, banking and credit counseling; Demonstrated ability to communicate well with people of varied backgrounds; High level of comfort, functioning and effectiveness in multi-cultural and multi-disciplinary teams; Excellent organizational skills with a high level of attention to detail and computer literacy; Strong written and verbal communication skills, including ability to make presentations; Ability to work independently, be a self-starter and manage multiple tasks.
Qualifications
Undergraduate degree preferred; or combination of equivalent years of education and related work experience.
