Overview
Supports Regional Operations Managers, Cluster and Area Programme Managers, and Project Managers in delivering timely, compliant, and staff-centred Human Resource services across assigned regional and project locations. The role provides day-to-day support in various HR functions.
Key Responsibilities
- Provide day-to-day guidance on people-related matters.
- Interpret and apply P&C policies, employment terms, procedures, and staff care standards.
- Provide initial support on employee relations concerns and escalate cases.
- Promote professional conduct and respectful workplace practices.
- Support annual workforce planning by tracking vacancies and staffing needs.
- Coordinate recruitment logistics, interview documentation, and report submission.
- Facilitate structured onboarding, orientation updates, and probation follow-up.
- Manage internship and national service processes.
- Coordinate the regional performance management calendar.
- Coach managers and staff on performance documentation and contract processes.
- Consolidate learning and development needs.
- Track and report staff participation in training.
- Coordinate leave administration and support accurate records.
- Support staff wellbeing, social activities, and engagement initiatives.
- Coordinate completion of staff engagement surveys and follow up on actions.
- Provide routine guidance on benefits and total rewards matters.
- Support staff access to medical guidance and staff care resources.
- Maintain secure, accurate, and up-to-date employee files and Workday records.
- Follow up on P&C field audit findings, internal controls, and risk mitigation actions.
- Ensure safeguarding policy acknowledgements and training evidence are documented.
- Support staff and managers in understanding safeguarding responsibilities.
- Protect confidential employee information and apply data management standards.
- Prepare and submit monthly, quarterly, and annual P&C operations reports.
- Support P&C planning meetings and implementation tracking.
- Consolidate data, lessons, staff issues, and follow-up actions.
- Maintain organised P&C records, templates, trackers, and evidence files.
- Build effective working relationships with staff and internal support functions.
- Liaise with external agencies on routine P&C matters.
- Represent World Vision professionally in P&C engagements.
- Provide administrative and logistical support for P&C meetings and trainings.
Required Experience
At least three (3) years of relevant experience in Human Resources or People & Culture, preferably in an NGO, project or multi-location operating environment. Experience supporting employee relations, recruitment, onboarding, performance management, learning and development, staff wellbeing, HR reporting and compliance.
Qualifications
Minimum of a Bachelor's degree in Human Resources Management, Business Administration, General Management, Social Sciences or a related field. Professional training or certification in HR management, employee relations, labour law, safeguarding, HRIS/Workday or project management is an advantage.
