Overview
The ICT Associate provides leadership in the execution of ICT services, implements ICT management systems and strategies, and offers daily technical support to users of information management tools and technology infrastructure.
Key Responsibilities
- Ensure implementation of ICT strategies and introduction/implementation of new technologies
- Ensure compliance with corporate information management and technology standards, guidelines, and procedures
- Provide input to elaboration of internal policies and procedures on ICT use
- Elaborate the content of internal Standard Operating Procedures in ICT
- Conduct market research and analysis and introduce new technology for IRH system updating and improvement
- Provide advice on and assistance in procurement of new ICT equipment
- Review quotations and bids
- Support to develop and update the ICT annual plan
- Ensure maintenance of measures in place for business continuity and disaster recovery processes and procedures
- Provide support to the use of ERP functionality
- Ensure effective functioning of the IRH hardware and software packages
- Provide advice on maintenance of equipment and acquisition of hardware supplies
- Supervise the implementation of corporate UNDP systems
- Perform specific technical functions, including changing of hardware electronic components and making routine repairs
- Provide automation and digitalization support for both IRH Operations and Programmes
- Provide support in the development of the new software packages
- Support development of new automation tools using UNDP corporately developed platforms
- Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support
- Support provision of in-house development of tools for programme and operations
- Improve business processes with Artificial Intelligence tools and software
- Identify opportunities and ways of converting business processes into web-based systems
- Ensure efficient network administration
- Monitor the network connection on a daily basis
- Operate network utility procedures; define network users and security attributes; establish directories, menus, and drive-mappings; configure network printers; and provide user access
- Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures
- Implement cloud-based backup and restoration procedures for local drives
- Ensure timely upgrade of LAN Infrastructure and Internet connectivity
- Respond to user needs and questions regarding network access
- Maintain up-to-date parameters of information for the network clients and electronic mail
- Trouble-shoot and monitor network problems
- Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts
- Ensure facilitation of knowledge building and knowledge sharing
- Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision
- Organize training for the operations and project staff on ICT issues
- Synthesize lessons learned and best practices in ICT
- Provide sound contributions to knowledge networks and communities of practice
- May supervise ICT support staff
Required Experience
Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions. Experience working with user-centered designs and conducting user research and testing is required. Previous experience with the UN or its agencies is an asset. Previous experiences with Microsoft Azure & Windows Servers, Microsoft SharePoint, Windows based operating systems, Apple OS and mobile phone platforms, Microsoft Office applications, Cisco routers and firewalls, Open-source applications, Other commercial software, Artificial Intelligence tools & software, VoIP applications are highly desirable.
Qualifications
Secondary education is required with formal training in IT systems, business software and/or web-based applications. A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
