Overview
The Information and Communications Technology (ICT) Officer (Product Management – Knowledge Management Systems) will be responsible for providing knowledge management systems and platforms that enable communications and strengthen evidence-based policy making.
Key Responsibilities
- Own the product vision and roadmap for knowledge, collaboration and AI capabilities.
- Translate complex knowledge and AI use cases into clear product features and prioritized backlogs.
- Define and validate high-value AI use cases.
- Partner with data, AI, and platform teams to ensure responsible AI practices.
- Lead product marketing for AI/Agentic AI solutions.
- Drive adoption and change management for AI features.
- Oversee the development team to define requirements for model selection, retrieval sources, prompt orchestration, and multi agent flows.
- Oversee product team in safeguarding, designing, developing and maintaining relevant systems and modules.
- Develop knowledge product health, utilization and operational impact KPIs.
- Ensure that software delivery processes, procedures, practices and tools are followed.
- Manage vendor engagements to support product delivery and compliance.
- Manage and support the OMES portfolio.
- Provide strategic oversight for Power Platform governance, adoption, and support services.
- Perform other such duties as may be assigned.
Required Experience
- Master’s degree in Computer Science, Business Administration, Information Technology, AI, Product Design, Engineering or a related field from an accredited academic institution with five years of relevant professional experience; or, University degree in the above fields with a minimum of seven years of relevant professional experience.
- Experience in defining and executing AI-driven product vision and roadmap, translating organizational knowledge and data strategies into scalable, user-centered AI solutions.
Qualifications
- Master’s degree in Computer Science, Business Administration, Information Technology, AI, Product Design, Engineering or a related field from an accredited academic institution; or, University degree in the above fields.
- Professional certification in Project Management such as PRINCE2, Project Management Professional (PMP), Professional Scrum Master (PSM), Product Management or Lean Six Sigma Certification is a distinct advantage.
