Overview
Provide comprehensive daily IT support, maintain IT infrastructure, ensure compliance with UNDP IT security standards, and support business operations with appropriate technology solutions.
Key Responsibilities
- Provide helpdesk support resolving hardware and software issues on laptops, desktops, and network access.
- Support email, calendar, and other collaboration tools.
- Troubleshoot IT problems promptly.
- Ensure systems and devices are updated with the latest operating systems, tools, and software.
- Monitor and verify the proper functioning of networks, hardware, and software.
- Deploy and configure new IT equipment.
- Implement UNDP standards for information security and system compliance.
- Enforce corporate IT policies.
- Assist various office units in effective tool utilization.
- Provide day-to-day technical assistance to users.
- Proactively monitor IT issues and resolve them promptly.
- Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
- Organize training for project personnel on ICT issues.
- Synthesize lessons learned and best practices directly linked to ICT management.
- Provide sound contributions to knowledge networks and communities of practice.
Required Experience
- Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in IT support or systems administration.
- Proven experience providing IT end-user support in enterprise environments (minimum 2 years for Bachelor-level candidates).
- Demonstrated ability to troubleshoot hardware, software, and network issues (e.g. Windows OS, O365, endpoint devices).
- Experience managing IT devices using enterprise tools (e.g. Intune, SCCM, or equivalent endpoint management systems).
- Experience in multicultural environments.
- Experience within UN or international organizations.
- Experience working in IT service delivery environments with SLAs and incident management processes.
- Experience supporting cybersecurity practices such as endpoint compliance, vulnerability remediation, or identity/access management.
- Experience supporting remote IT support tools and end point management.
Qualifications
Advanced university degree (Master’s degree or equivalent) in Computer Science, Information Technology, or a related field is required, OR University degree (Bachelor’s degree) in the areas mentioned above in combination with additional two years of qualifying experience will be given due consideration in lieu of master´s degree.
