Overview
Contribute to the strengthening of MEAL frameworks and provide technical guidance on data collection and analysis. Lead data analysis and evidence generation to uncover trends and provide actionable insights.
Key Responsibilities
- Contribute to the strengthening and continuous refinement of MEAL frameworks, including study design, sampling methodologies, data collection tools, and data quality assurance protocols.
- Provide technical guidance to the CMU, field teams, and external consultants on the operationalization of these frameworks.
- Establish and oversee data quality assurance procedures to validate the accuracy, reliability, and integrity of all Consortium data.
- Conduct rigorous, multi-dimensional analysis of BRCiS routine monitoring, evaluation, and learning data.
- Apply triangulation techniques across multiple complex data sources to provide evidence-based interpretation.
- Translate complex data outputs into actionable insights, strategic recommendations, and documented lessons learned.
- Assist in the development and customization of high-quality analytical outputs, including reports, briefs, and data visualizations.
- Support the integration of analytical findings into the Consortium's learning agenda.
- Facilitate the translation of findings into concrete recommendations for adaptive management actions.
- Strengthen the analytical and MEAL capabilities of Consortium Members and field teams through targeted training, mentoring, and on-site support.
- Coordinate closely with the Consortium Management Unit and Consortium Members to ensure harmonization across analytical approaches and reporting.
- Support CRF accountability and feedback processes by coordinating community information, complaints channels, call centre follow-up, verification calls, referral tracking, response documentation and analysis of accountability issues.
- Support the accountability, safeguards and learning components of CRF piloting by documenting feedback from community groups, identifying grievance trends, flagging risk and inclusion concerns, and feeding lessons into design, eligibility, reporting and follow-up mechanisms.
- Plan and coordinate BRCiS Call Centre surveys.
- Engage directly with BRCiS participants, community groups and communities through field visits and phone-based engagement to assess accessibility, safety and trust in feedback channels.
- Coordinate with BRCiS Member CFM focal points and Talk to Loop to ensure complaints and feedback are referred to the right teams, responded to within agreed timelines, documented with appropriate evidence, and closed in line with BRCiS procedures.
- Support community awareness on available feedback channels, rights, entitlements, selection criteria, assistance packages, group financing processes, response timelines, confidentiality options and processes for reporting sensitive complaints safely.
- Coordinate day-to-day BRCiS Consortium CFM reporting, following up with Consortium Members on timely submissions, consistent categorization, referral status, response timelines, complaint closure and other relevant data requests.
- Analyse complaint and feedback trends, community perceptions, satisfaction levels, access barriers and recurring implementation issues, and provide concise recommendations to BRCiS CMU and Consortium Members for corrective action and learning.
- Maintain secure CFM records, grievance data, referral logs, call centre survey outputs and closure trackers in BRCiS filing systems.
- Provide day-to-day technical guidance to call centre enumerators and Consortium Member focal points on respectful communication, informed consent, accurate data entry, safeguarding escalation, data protection and do-no-harm approaches.
- Work closely with IM/Digital Coordinator, MEAL Manager , BRCiS MEAL Officer, programme, call centre and Consortium Member teams to triangulate CFM findings with monitoring, PDM, evaluation, registration, group financing and programme performance data.
- Assist in organising CFM and CEA meetings, training, learning sessions and data review meetings, and document actions taken by BRCiS CMU and Members in response to community feedback.
- Support BRCiS project registration and evaluation data collection coordination from an accountability and data quality perspective.
- Carry out any other tasks relevant to the function and the position as delegated by the line manager.
