Overview
Carry out protection case management, provide psychosocial support, and conduct qualitative data collection to identify community needs and protection service gaps.
Key Responsibilities
- Carry out protection case management in line with NRC Protection Case Management guidelines and tools, including conducting intake and assessment, creating and implementing client-centred case plans, following-up on case plans in a timely manner.
- Provide psychosocial support to case management clients, as needed.
- Refer protection cases to relevant partners.
- Receive referrals and following up on the cases following NRC’s case management approach.
- Draft reports on the identified trends, protection gaps and needs.
- Report internally to the line manager on weekly and monthly achievements and challenges.
- Maintain case management files with accuracy and confidentiality, including regularly updating case management database.
- Attend internal case management and planning meetings.
- Collaborate with other team members when needed.
- Assist in capacity building of NRC staff and partners to identify and safely refer cases for protection case management.
- Support the preparation of appropriate training materials as needed.
- Conduct qualitative data collection, assessments, key informant interviews and focus group discussions to identify community needs and protection service gaps.
- Carry out regular field visits and conduct information sessions on available services and otherwise raise awareness of protection case management services among target populations in NRC West Libya offices and partner premises.
- Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers.
- Assist the team in identifying and responding to emergency cases, especially internal referrals.
- Prepare procurement requests for material assistance in-line with case plans and ensure project documents are collected and saved offline and online using Office 365, OneDrive and SharePoint in line with project agreements.
- Participate in any other related activity in coordination with the Line Manager.
- Participate in mapping exercises and assessments aimed at identifying the locations and needs of vulnerable populations in West Libya and the surrounding neighbourhoods, by using participatory data collection tools and methodologies.
- Coordinate with potential service providers (governmental, non-governmental, private, etc.) to improve the provision of assistance and referral mechanisms in West Libya.
- Close and active coordination with the relevant NRC CCs and the ICLA core competency in specific, managing cases using a holistic approach to addressing needs of programme participants.
- Accompaniment of persons of concern to service providers and relevant stakeholders.
- Provide regular updates to the mapping of services and service providers to improve the referral mechanisms.
- Drafting and/or adding inputs on internal, quarterly and donor reports
- Drafting of technical tools per project requirements
- Issuing and managing procurements needs related to project activities
- Setting targets per project outcome/output indicators on the MEL documents and trackers
- Manage the protection from violence volunteers recruitments (ToRs, interviews, selection, induction, supervision and payments).
