Overview
The Program Officer will strengthen knowledge management, learning, engagement, communications, and coordination functions by capturing, curating, mobilizing, and applying knowledge from the Department's work, partnerships, events, and strategic engagements.
Key Responsibilities
- Provide direct support to the Front Office in coordinating and knowledge-enabling the Department's external engagement agenda.
- Support the planning, preparation, execution, and follow-up of external engagements.
- Conduct active research and knowledge scanning to identify strategic engagement opportunities.
- Prepare read-ahead packages, briefing notes, talking points, presentations, background notes, and follow-up documentation.
- Capture insights, lessons, commitments, risks, and next steps from meetings, missions, and partner interactions.
- Mobilize knowledge from external engagements to inform Department priorities, internal learning, partnership opportunities, and follow-up decisions.
- Contribute to internal and external communications by translating the Department's outcomes agenda, partnerships, and knowledge into compelling messages and products.
- Design, draft, edit, and improve communication products for the Front Office.
- Use business storytelling techniques to convey complex ideas, results, and lessons.
- Support high-visibility engagement moments through innovative formats.
- Modify, refine, and integrate new information into existing content.
- Coordinate with relevant teams to ensure consistency of messaging, quality control of materials, and timely delivery.
- Play an active role in supporting the rollout of the Outcomes Solutions Program.
- Coordinate meetings, outreach, engagement plans, and follow-up related to the Outcomes Solutions Program.
- Track engagements, deliverables, commitments, results, and outcomes.
- Collect, organize, analyze, and synthesize information from program activities.
- Prepare inputs for updates, reports, dashboards, presentations, and learning notes.
- Support the Department's engagement with universities, academic institutions, and knowledge partners.
- Map, organize, and maintain information on relevant universities, academic networks, research centers, and knowledge partners.
- Coordinate meetings, seminars, strategic conversations, missions, and follow-up with universities and external knowledge partners.
- Develop and maintain stakeholder engagement plans, track feedback and partner interests.
- Broker knowledge by identifying expertise, resources, and opportunities.
- Track commitments, next steps, deliverables, and lessons from partner engagements.
- Help the Front Office maintain high-quality knowledge, information, and communication products.
- Review, edit, and quality-control materials for the Director.
- Establish and maintain effective systems to track commitments, deliverables, deadlines, owners, decisions, and follow-up actions.
- Apply good content management, document and records management, and information management practices.
- Use metadata, taxonomies, folders, trackers, and collaboration platforms.
- Identify bottlenecks, gaps, and risks in coordination, and suggest practical improvements.
- Organize and support strategic internal conversations, retreats, learning sessions, and knowledge-sharing mechanisms.
- Coordinate agendas, materials, logistics, facilitation support, records, learning notes, and action items for Department retreats, leadership conversations, seminars, and learning events.
- Apply adult learning and facilitation principles to make internal sessions purposeful, interactive, inclusive, and oriented toward practical outcomes.
- Support communities of practice, learning circles, or other peer-exchange mechanisms.
- Capture and disseminate lessons learned, good practices, decisions, and follow-up actions.
- Help ensure that staff across the Department are up to speed on priorities, initiatives, tools, and lessons.
- Bring initiative, creativity, and a service orientation to the Front Office.
- Identify opportunities to streamline processes, strengthen trackers, improve information architecture, and enhance the usability of knowledge products and repositories.
- Use digital tools and, where appropriate, responsible AI-assisted approaches to improve knowledge capture, synthesis, communication, and collaboration.
- Test new engagement, storytelling, and learning formats, seek feedback, and iterate based on lessons learned.
- Demonstrate sense of urgency in responding to Front Office and client needs.
- Model empowerment and accountability by anticipating needs, taking initiative, following through, and going the extra mile.
Required Experience
A minimum of 5 years’ experience.
Qualifications
A master’s degree.
