Overview
The Case Manager will be responsible for supporting an assigned caseload of migrants who are beneficiaries of the Integration Programme workload in Costa Rica.
Key Responsibilities
- Conduct screening assessments for individuals enrolling in the Integration Programme.
- Use the MIMOSA system to input and track case details.
- Conduct interviews with individuals to gather further information and explain the integration process.
- Complete data entry in Kobo and Excel.
- Provide follow-up services for individuals throughout the integration process.
- Manage cases by coordinating with other teams and stakeholders.
- Analyze each case to identify specific needs, challenges, and appropriate interventions.
- Liaise with translators to ensure clear communication with migrants who speak different languages.
- Collaborate with other case managers to share information, strategies, and best practices.
- Communicate and coordinate with IOM offices in the country of origin.
- Coordinate with AVR case managers when beneficiaries wish to opt for Assisted Voluntary Return.
- Provide community-based support and accompaniment.
- Ensure all case management activities are documented accurately.
- Conduct Travel on Duty to border areas or places where the Integration Programme is being implemented, as required.
Required Experience
- Minimum of four years of experience in working with vulnerable populations.
- Previous experience in case management in humanitarian settings.
- Experience in communicating and working with a wide range of people, including those from culturally diverse backgrounds.
- Previous experience in protection activities in related intervention areas is an advantage.
- Experience in coordinating with institutional and UN counterparts.
Qualifications
- Professional in social work, social sciences or related career, with at least one completed Bachelor Degree.
- General studies in gender studies, migration, case management, peace and conflict studies, will be an advantage.
