Overview
This internship provides ICT support services within the Office of the High Commissioner for Human Rights. The intern will assist with help-desk requests, equipment configuration, software updates, and IT inventory management.
Key Responsibilities
- Assisting in responding to help-desk requests and providing initial technical support to users.
- Supporting the configuration and preparation of ICT equipment for staff use.
- Supporting the monitoring and control of IT-related supplies, including printers and consumables.
- Assisting in the installation and update of authorized software, in accordance with Office policies and guidelines.
- Providing basic user support for institutional technological tools and platforms.
- Supporting ICT activities within the scope of authorized access and in coordination with the designated IT focal point, in line with Office policies and system permissions.
- Supporting the organization, updating and reconciliation of the Office’s IT equipment inventory.
- Assisting in the preparation of records related to IT assets, including handover and reception documentation.
- Assisting in the compilation of statistics and reports related to IT services, including help-desk performance and usage trends and to IT operations, as required
- Assisting in basic preventive maintenance activities for office equipment.
- Performing other duties as requested by the supervisor, as appropriate.
Required Experience
Applicants to the UN Internship Programme are not required to have professional work experience.
Qualifications
Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s level or equivalent). Academic background in information technology, systems engineering or related fields is desirable. Ability to troubleshoot basic technical issues, support users, and handle ICT equipment is desirable. Familiarity with common office software (like Office 365), operating systems, and institutional tools is an asset.
