Overview
The Chief of Service, Service Delivery is responsible for the overall management of technical and logistical support services to all Mission components. This role involves planning, coordinating, and delivering integrated technical and logistical services, including staff, asset, and budgetary resource management.
Key Responsibilities
- Exercises managerial and supervisory control over all logistics, technical and operational support services.
- Contributes to planning for and resourcing of operational requirements.
- Designs strategies for the implementation of effective service delivery.
- Manages and coordinates all multifunctional support services requirements.
- Acts as the principal liaison between the Mission and the Regional Service Centre/Global Service Centre and Headquarters.
- Implements UNHQ policies and develops mission procedures.
- Initiates the development and implementation of the service delivery work plan, priorities and anticipated requirements.
- Develops and monitors KPIs to ensure consistency and improvements in service delivery.
- Conducts overall planning and coordination of logistics support services for the deployment of civilian, military and police components.
- Ensures that logistical requirements take account of gender-specific needs.
- Acts as workforce planner, Hiring Manager and First Reporting Officer.
- Manages and supervises an integrated civilian, military and police mission support organization.
- Participates in the selection of senior military or police staff officers.
- Assumes responsibilities of certifying officer for the budget allocation to the Service Delivery pillar.
- Advises senior management on support services management, structures and staffing levels.
- Ensures timely and proper management of UN owned assets and contractual services.
- Coordinates budgetary requirements for the Service Delivery pillar.
- Provides technical and professional response to audit observations.
- Performs other related duties including deputizing for DMS as required.
Required Experience
A minimum of fifteen (15) years of progressively responsible experience in at least three of the logistic and technical service delivery areas: fleet management, ICT, medical services, construction, building management or facilities management, or contract management is required. At least five (5) years of management experience in the area of service delivery, of which at least two (2) years in managing logistic service delivery operations in an international environment is required. Experience in managing complex logistic service delivery operations for a large field operation in a conflict or post-conflict environment with scarcity of resources is desirable. Experience in planning, deployment or sustaining field operations is desirable. Experience in liquidation or draw down of peace keeping mission is desirable.
Qualifications
Advanced university degree (Master's degree or equivalent) in business administration, engineering, logistics, medical, ICT or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.
