Overview
Provides technical support and customer service to resolve staff technical issues, manages organizational assets and warehouse, and coordinates logistics operations.
Key Responsibilities
- Provides onsite and remote support for hardware/software installation or maintenance.
- Assesses office users’ IT needs and delivers solutions.
- Configures and supports meeting room audio/visual equipment and systems.
- Provides escalated technical support requiring on-site presence.
- Monitors data backups.
- Performs software/hardware troubleshooting, patches, and re-installations.
- Performs administrative management & documentation of new assets, asset transfer, & repair.
- Ensures assets are capitalized, maintained, used, and appropriately disposed of.
- Assists in managing the disposal of organizational assets.
- Assists in conducting the annual physical inventory of assets.
- Assists in coordinating day-to-day third-party warehouse operations.
- Manages lifecycle of computers, printers, phones, and network equipment.
- Assists with IT portion of new office setups and expansions.
- Maintains data protection by providing user-level access control.
- Assists in the preparation of regular periodic status reports.
- Coordinates and administers recurring Country Office operational billings.
- Maintains accurate billing records and supporting documentation.
- Provides new staff with computer/account setup and orientation.
- Delivers IT onboarding orientation, support, and assistance for new staff.
- Carries out Safeguarding, PSHEA, & GEDSI principles and standards in IT work.
- Carries out recruitment, screening, training, and management of IT personnel.
- Conducts behavior reflecting commitment to professionalism and reporting violence against children.
Required Experience
- 3 years’ experience in IT operations or equivalent combination of education and experience.
- Experience with MS Office 365 cloud software, Windows and On-site/remote environment.
- Some experience with NAS environment and cloud backup environment.
- Experience in IT end-user support and providing technical knowledge expertise with Windows PCs and PC troubleshooting.
- Experience installing and supporting wired and wireless networks.
- Customer service oriented.
- Experience with MS Active Directory user and account administration.
- Experience with MS SharePoint intranet services, as well as file sharing and collaboration tools.
- Experience training and/or communicating complex IT equipment and software to a variety of audiences.
Qualifications
Bachelor’s degree.
