Overview
The Head of Support Services will have overall leadership responsibility for DRC’s operational management in DR CONGO within Finance, Administration, HR, and Logistics and Procurement. The role requires demonstrated ability to develop long-term vision and strategic planning, provide leadership for DRC’s operations, and a high level of financial and operations planning.
Key Responsibilities
- Support the Country Director and the Senior Management Team in liaising with donors and authorities.
- Oversee the operational support units for the country operation in finance, administration, HR management and logistics/procurement.
- Provide technical support and strategic leadership to the areas under his/her supervision.
- Supervise, audit, and control operational standards in Finance, Administration, HR, and Logistics/Procurement.
- Ensure DRC retains and develops its operational capacity for rapid emergency response.
- Develop a risk management plan for the country and implement a mitigation strategy.
- Ensure administrative and legal-related systems are accurate and maintained.
- Build the capacity of operational support staff through training and mentoring.
- Contribute to the development and implementation of DRC’s global development initiatives.
- Lead and manage support managers.
- Manage, deliver, and report on current operations programme support.
- Establish high performing support teams.
- Develop and improve operational approaches, compliance and systems.
- Ensure appropriate technical support is available to programs.
- Ensure support for annual planning and review processes.
- Provide technical guidance and support to other employees in the same technical area.
- Advise on and promote understanding and application of DRC policies, procedures and principles.
- Raise non-compliance.
Required Experience
Minimum 5 years of senior leadership experience in operations management roles with at least 2 years of experience in a similar role in an international NGO. Proven leadership skills and a competence in people management. Proven operational management experience and capability, including in conflict areas. Proven significant admin/HR, information and systems management experience. Significant experience in procurement and tender processes. Proven analytical and critical thinking skills. Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate and persuade at high levels. Proven ability to lead and work effectively with others to achieve results. Understanding of institutional fundraising. Understanding of the countries in which DRC operates and sensitive to the cultural context.
Qualifications
Relevant university degree (e.g. international development, economics) with specialization in financial management.
