Overview
Provides operational and administrative support to the delivery of learning programmes and digital learning services for UN Volunteers. Supports coordination of learning activities, administration of digital learning platforms, and learner services.
Key Responsibilities
- Support the delivery of learning and training programmes for UN Volunteers.
- Assist in the planning, preparation, and delivery of assigned learning activities.
- Support the implementation of UNV's flagship learning programmes.
- Provide technical and administrative assistance for virtual and in-person learning events.
- Assist with the identification and onboarding of facilitators, trainers, guest speakers, and resource persons.
- Support the preparation and maintenance of training materials.
- Assist with participant registration, scheduling, invitations, communications, attendance tracking, and follow-up.
- Provide operational support before, during, and after learning activities.
- Assist facilitators and presenters during learning events.
- Support the collection, compilation, and organization of participant feedback, evaluation data, and learning statistics.
- Assist with workshop travel processing and related administrative requirements.
- Maintain learning records, participant databases, trackers, and related documentation.
- Provide day-to-day support for digital learning platforms and related learning services.
- Assist with creating, updating, and maintaining online learning spaces, course pages, and learning resources.
- Support learner enrolment processes, access requests, user support, and follow-up on learner inquiries.
- Assist with the tracking and escalation of learner support requests.
- Support the preparation and dissemination of learning communications, campaigns, and promotional materials.
- Provide operational assistance for webinars, virtual workshops, self-paced courses, and other online learning activities.
- Support post-session activities, including dissemination of recordings, learning materials, and participant communications.
- Assist in compiling participation data, learner feedback, and usage statistics for routine reporting and analysis.
- Maintain accurate records and documentation related to digital learning activities and learner engagement.
- Support the use of approved digital learning and AI-enabled tools.
- Provide administrative support for procurement, contracting, and financial processes related to learning activities.
- Assist with the preparation and maintenance of procurement plans, trackers, and supporting documentation.
- Support the processing and follow-up of procurement actions, contracts, invoices, payments, and related records.
- Assist in maintaining accurate records of expenditures, payment status, and supporting documentation.
- Follow up with internal units, service providers, and vendors on routine procurement and administrative matters.
- Support the preparation, organization, and filing of procurement, financial, and operational documentation.
- Assist with maintaining operational trackers, schedules, and team records.
- Provide general administrative and logistical support to facilitate the effective functioning of the Capacity Development Team.
Required Experience
Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of practical and relevant work experience at national or international level in learning support, capacity development, training coordination, administrative support, digital platforms or related operational roles. Minimum 2 years of practical and relevant experience at national or international level in learning support, capacity development, training coordination, administrative support, digital platforms or related operational roles. Experience in supporting digital learning platforms, learner enrolment, user support, or related digital learning services. Experience in one or more of the following: procurement, finance, or administrative processes (e.g., requisitions, bidding processes, micro-purchases, or similar) is desired. Familiarity with UN or UNDP internal systems (e.g., Quantum, UNALL, SharePoint, or equivalent enterprise platforms) is desired. Familiarity with Learning Management Systems (LMS) or other e-learning/digital training platforms (e.g., Moodle, eCampus, or equivalent tools) is desired.
Qualifications
Secondary Education; Specialized training/courses in learning, capacity development or related fields; A first-level university degree (bachelor’s degree) is desirable, but not a requirement.
