National Accountability to Affected Populations (AAP) Specialist IOM

Overview

The Accountability to Affected Populations (AAP) Specialist will support IOM Syria and its partners to strengthen accountability, participation, feedback mechanisms, and community engagement across the response. The role aims to establish sustainable systems and practices that embed AAP throughout programme design, implementation, monitoring, and coordination.

Key Responsibilities

• Develop and institutionalise mission-wide AAP systems, procedures, and operational guidance.
• Embed AAP principles and practices across humanitarian, development, and nexus programming.
• Co-chair the national AAP Working Group and strengthen collaboration.
• Promote collective approaches and best practices.
• Support the design, development, and implementation of a sustainable, data-driven collective complaints and feedback mechanism (CFM).
• Analyse feedback, perception, and referral data.
• Build the capacity of IOM personnel and partners through mentoring, training, and technical support.
• Contribute to succession planning by strengthening national capacity.

Required Experience

Demonstrated experience designing and implementing Accountability to Affected Populations (AAP) frameworks, community engagement approaches, and feedback mechanisms in humanitarian and/or development settings. Strong understanding of interagency coordination processes and experience working collaboratively with United Nations agencies, non-governmental organisations, civil society organisations, and government counterparts. Experience establishing or strengthening complaints and feedback mechanisms, data-driven accountability systems, and organisational change processes.

Qualifications

Advanced university degree in social sciences, international development, humanitarian affairs, public policy, community engagement, communications, or another relevant field.

Other Details