Overview
The Technical & Functional Application Specialist ensures the smooth operation of deployed applications and supports platform evolution and bug fixing. They liaise with stakeholders to integrate and support solutions.
Key Responsibilities
- Ensure all deployed applications operate properly and follow operational procedures.
- Anticipate technical and operational needs, identify and solve problems, and provide orientation on the technologies used.
- Contribute to designing solutions, provide support and documentation, and train support teams.
- Produce and maintain technical and functional documentation.
- Resolve assigned incidents and requests while ensuring resolution time commitments are met.
- Manage and follow up on tickets proactively, including backlog management.
- Prepare, execute, and support system, integration, and user acceptance testing.
- Respect and apply ICRC & T&I methodologies.
- Support the decommissioning of legacy applications, ensuring data migration, archival, and transition activities are completed successfully.
Required Experience
- Typically 3–6 years' overall professional experience.
- Experience in coding and system configuration.
- Experience in Business Analysis.
- Experience with the ServiceNow platform and/or SuccessFactors.
- Experience configuring workflows, forms, business rules, roles, and permissions.
Qualifications
- Advanced university degree in Information Management (Human Resources or IT related field is a plus).
- Project Management Certification (Agile or V methodology) an asset.
- Business Analyst certification an asset.
- Certification/training in ServiceNow an asset.
- Certification in SuccessFactors an asset.
