Overview

The Sales Administration Officer supports the Product Strategy and Sales (PSS) Unit, overseeing IEA data and publication sales and product strategy. The role is responsible for sales administration.

Tasks Summary

• Manage the IEA webstore, including handling orders, issuing invoices, and monitoring the customer database.
• Provide customer service by responding to requests, inquiries, and claims.
• Assist with product uploads to the webstore and liaise with other IEA services.
• Register payments in the OECD financial information system (SAP) and validate payments in the Webstore.
• Follow up with clients on pending invoices.
• Assess customer needs and apply IEA data compliance policy.
• Negotiate license agreements and draft contracts.
• Prepare quarterly financial reporting and create ad-hoc analytical reports on sales activity.

Experience Requirements

• Experience in administrative tasks and processes, ideally in marketing and/or sales in data/information services.
• Strong organizational skills.
• Ability to work independently and as part of a team.
• Strong customer focus.
• Ability to support conflicting priorities.
• Ability to exercise tact, courtesy, and diplomacy.
• Knowledge of digital communication and e-commerce.
• Ideal but not required: interest in the energy sector or a related technical field.
• Ideal but not required: experience in a public institution or international organization that sells publications or data.

Qualification Requirements

• Higher education diploma (BA/Bsc or equivalent) in a relevant discipline/area.

Other Details

Languages Required: • Fluency in English

Languages Preferred: • Very good level in French • Knowledge of other languages

Contract Duration: 24-month employment contracts with the possibility of renewal

Work Modality: on-site

Remuneration: • Monthly salary starts at 4 422.72 EUR, plus allowances based on eligibility, exempt of French income tax.