Overview

Provide impartial and confidential assistance in the informal resolution of conflicts and other issues related to employment by AIIB. Monitor trends and emerging issues and provide guidance on improving the workplace environment.

Tasks Summary

• Provide consultations and advice on professional matters or employment conditions
• Provide mediation to facilitate resolution of workplace conflicts and disputes
• Advise on issues brought to OMB’s attention
• Guide visitors to identify solutions or options to resolve specific issues
• Make suggestions or recommendations on action needed to resolve a disagreement
• Analyze and prepare reports to Management on systemic issues
• Prepare regular reports based on anonymous aggregate data
• Assist in crafting and enhancing policies, regulations, rules, procedures, and systems on ombuds services
• Prepare reports on the activities of the OMB for presenting to Management and AIIB Board and Committee
• Manage and promote the RWA program by organizing training and guiding RWAs
• Develop and implement communication and outreach initiatives
• Assist the Ombudsperson in administering the Mediation Scheme
• Keep abreast of ombuds practices in international organizations
• Carry out other duties as assigned by the Ombudsperson

Experience Requirements

• Minimum 8-10 years of relevant experience in handling workplace disputes/conflicts
• Minimum 8-10 years of experience in developing/enhancing regulations, rules, and procedures in large organizations/companies
• At least five years’ experience in a multinational organization and/or a multicultural environment
• Experience in designing and delivering training in respectful workplace culture, conflict resolution, negotiation, communication, and related subjects
• Track record of dealing with confidential matters and work sensitively in multicultural environments

Qualification Requirements

• A master’s degree in conflict resolution, organization behavior, psychology, counseling, law, management, or related fields from a reputable university
• Certified mediator qualification is essential

Other Details

Languages Required: English

Languages Preferred: Mandarin