Overview

The Senior Fundraising Associate (Payment Lifecycle Management) is responsible for ensuring timeliness and accuracy in the day-to-day management of donation processing and the payment lifecycle.

Tasks Summary

• Manage day-to-day processing of all donations from various sources and channels.
• Manage daily, weekly and monthly donation processing schedules and volumes for all payment types and payment processors.
• Lead the design and implementation of payment optimization processes and rules.
• Manage day-to-day task assignments and load of the payment lifecycle management team.
• Manage team members operating schedules.
• Recommend and develop relevant training and performance improvement plans for team members.
• Oversee performance and deliverables of team members and contribute to team members performance evaluation.
• Engage with partners eg UN entities and payment service providers.
• Maintain regular communication with payment service providers.
• Explore opportunities with partners for payment process enhancements.
• Manage end of day and/or end of week income reconciliations.
• Proactively notify supervisors/s of any potential disruptions to payment lifecycle management or fundraising operations.
• Responsible for effective knowledge management systems related to payment lifecycle management processes.
• Contribute inputs to reports and analysis for decision making purposes.
• Contribute to the shared responsibility that all data provided and introduced in the fundraising system is accurate and clean.
• Work closely with all teams within the Business Intelligence and Systems, Private Sector Fundraising (PSFR) unit, implementing partner, and agencies.
• Undertake other assignments assigned by Fundraising Officer (Donation Processing) or head of unit.
• Support delivery of efficient and timely contract procurement, invoice processing, and other related administrative tasks.

Experience Requirements

• Possesses at least 7 years of working experience in accounts payable, high volume recurring payments management or high-volume subscription-based products.
• Three (3) additional years of experience may be substituted for a bachelor's degree and an additional two (2) years of experience may be substituted for a master's degree, where applicable.
• Experience in managing high volumes of payment transactional data and familiarity with finance and payment industry standards is considered an asset.
• Experience working in a financial institution may be an advantage.
• Demonstrated ability to work harmoniously in a multi-cultural environment and establish harmonious and effective working relationships both within and outside an organization.
• Proven ability to work independently and as part of a team.
• Knowledge of bulk and online payment processing and familiarity with finance and payment industry processes is required.
• Strict attention to detail is an added advantage.
• Ability to perform basic data analysis and actively contribute to improvements is required.
• Knowledge of computer systems, databases, internet navigation and various office applications, specifically Microsoft Office Excel and Salesforce, is required.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

Qualification Requirements

• Minimum completion of secondary education.
• A university degree in one or more of the disciplines relevant in the following areas is highly desirable: Accounting, Business Management/ Administration, Supply Chain Management, Finance.

Other Details

Languages Required: Fluency in English and Bahasa Malaysia is required.

Languages Preferred: Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or any other local language is an asset.

Contract Duration:

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