Overview

Facilitates the adoption and delivers second-level support of corporate IT solutions for programmatic areas across the region. Focuses on supporting country offices in preparing for and managing change, ensuring successful implementation and providing ongoing support for adopted IT solutions through the resolution of tickets.

Tasks Summary

• Understand needs, expectations, and objectives of country offices to identify corporate IT solutions.
• Guide country offices in preparing for the adoption of IT solutions.
• Assess feasibility and address technical and operational challenges during pilot deployments.
• Promote effective use of IT solutions by delivering training, awareness sessions, and tailored support.
• Deliver service requests and manage incidents.
• Train local support teams and provide ongoing support to country offices post-adoption.
• Establish and maintain open communication and relationships with peers and stakeholders.
• Contribute to documenting solutions, FAQs, lessons learned, and standard operating procedures.

Experience Requirements

At least six years of experience in IT support, software adoption, or digital tools implementation. Experience working in a large organisation is desirable.

Qualification Requirements

University degree, preferably in a technology field of study.

Other Details

Languages Required: Fluency in oral and written English.

Languages Preferred: An intermediate knowledge of another official UN language (Arabic, Spanish, or French) or Portuguese is desirable.

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