Overview
Manage the implementation of the Accountability to Beneficiaries System and ensure accountability and participation are integral to programming and MEAL systems.
Key Responsibilities
- Implement SCI’s approach to accountability and participation following CHS standards, Quality Benchmarks, and SC Practice Standards in Child Participation.
- Ensure accountability and participation complement the overall MEAL system.
- Utilize tools for accountability and participation minimum requirements for standardized roll-out.
- Promote understanding of accountability and participation for quality programming.
- Ensure beneficiary feedback is a key tool in programme management and strategy development.
- Identify budget gaps for Accountability and CRM coverage.
- Engage with beneficiary communities to identify communication channels and establish CRM.
- Undertake technical support visits and offer remote technical support to area offices.
- Maintain relationships with MEAA Staff to understand challenges and plan support.
- Identify orientation needs and support MEAL Coordinators/Officers in delivering sessions on Accountability to Beneficiaries.
- Support MEAL Managers/Officers in conducting inductions on accountability and participation.
- Contribute to fostering an organizational culture accountable to children and communities.
- Share key learning from Accountability and CRM systems.
- Liaise with MIS-Accountability Assistant for producing reports.
Required Experience
- Recommended a minimum of 5 years of Accountability \MEAL experience
- Highly developed interpersonal and communication skills, and knowledge of rapport-building and probing techniques
- Highly developed cultural awareness and ability to work well in a multi-cultural environment with people from diverse backgrounds and cultures
- Ability to work in a volatile environment and willingness to relocate as per the need and requirements of the field office
- Previous experience of managing a team and managing projects
- Proven capacity to supervise, train and coach staff
- Ability to write clear and effective reports
- Good knowledge of MS office software including Word, Outlook, Excel, PowerPoint, SharePoint, Teams, etc.
- Excellent capacities in Excel, KoboTool-Box, Power BI and GIS or other Mobile Data Collection tools
Qualifications
• Master's degree in an area of social development or equivalent
