Administrative Assistant, Immigration Legal Services

Overview

The Administrative Assistant will serve as the central point of contact for clients with the IRC Immigration Legal Services team and provide administrative support to the team. This position involves working directly with clients in a fast-paced environment while maintaining professional standards for capturing accurate information, coordinating client appointments, and facilitating high quality communication.

Tasks Summary

• Maintain up-to-date knowledge of IRC Baltimore’s case acceptance policies.
• Conduct preliminary screenings for walk-in clients.
• Schedule appointments for immigration clients.
• Maintain a detailed, accurate and comprehensive database of clients.
• Answer phone calls, emails and text messages from clients and resolve common concerns.
• Track inquiries for services.
• Open and log all mail for immigration programs.
• Create and maintain virtual and/or physical case files.
• Scan and upload case-related documents.
• Conduct monthly administrative file review.
• Other tasks and projects as assigned.

Experience Requirements

• Experience working and communicating effectively in a multi-cultural environment is required.
• Experience with individuals who are Limited English Proficient (LEP) highly desired.

Qualification Requirements

Other Details

Languages Required: • Fluency in spoken and written English.

Languages Preferred: • Bilingual English and a major client language highly preferred.

Contract Duration:

Work Modality: Standard office setting at IRC’s office in XXX; regular evening or weekend activities as needed. Access to reliable transportation to travel and work off-site at programs (i.e. schools, apartment complexes, etc.).

Remuneration: • (Pay Range: $21.00 - $23.00)