Protection Officer - PCM Supervisor

Overview

Oversee and implement general protection case management activities in line with international standards and DRC's SOPs and guidelines. Supervise case workers and manage individual protection cases.

Tasks Summary

• Implement general protection case management activities.
• Support case workers in case identification, assessment, planning, intervention, and follow-up.
• Lead case conferences, team meetings, training, and workshops.
• Establish safe and conducive spaces for beneficiaries.
• Report to the protection manager and collect reports from case management assistants.
• Identify and respond to direct beneficiary needs.
• Coordinate and collaborate with other agencies and government bodies.
• Assess outputs, outcomes, and impact of case management activities.
• Represent DRC protection in technical working meetings and clusters.
• Facilitate and follow-up case management activities.
• Oversee implementation, monitoring, and tracking of work plans and budgets.
• Conduct referrals of beneficiaries and track referral statuses.
• Integrate case management activities with protection monitoring.
• Maintain relationships with stakeholders to collect information.
• Monitor protection trends and needs.
• Ensure ethical and statistically sound data collection and reporting.
• Analyze disaggregated protection data.
• Monitor project activities and provide feedback.
• Assist in developing reports and evaluations.
• Ensure DRC’s accountability commitments are mainstreamed.
• Support in developing daily, weekly, and monthly reports.
• Ensure proper documentation of project activities.
• Carry out additional protection activities as assigned.
• Ensure maintenance and update of case management database and trackers.
• Enter client data into the DRC Case Management IM system or excel forms.
• Ensure timely procurement of case management materials.

Experience Requirements

• Minimum of 2 years’ experience in PCM/CP/GBV case management supervision.
• Experience in the project locations is strongly preferred.
• Experience in direct implementation of protection case management activities.
• Proven record of community engagement and consultation.
• Technical understanding of core protection concepts, PCM prevention and response strategies.
• Experience in identifying and responding to needs of vulnerable individuals.
• Strong planning, organizational, analytical and problem-solving skills.
• Ability to work both independently and within a team.
• Integrity, strong work ethic, and ability to consistently meet deadlines under pressure.
• Commitment to learning and implementing organizational policies and procedures.
• Full proficiency in Microsoft Office, including Word and Excel.
• Proficiency in Kobo and other data collection/analysis tools desirable.

Qualification Requirements

• University degree in social work, social science, law or other relevant field from a recognized institution.

Other Details

Languages Required: • Excellent skills in speaking, reading and writing English, and Tigrigna

Languages Preferred:

Contract Duration: Up to July 31, 2026

Work Modality:

Remuneration: Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National employees