Overview
Manages staff providing direct client services within the Program for Initial Resettlement (PIR) and Cash and Medical Assistance (CMA) Programs. Plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies compliance and reporting responsibilities.
Tasks Summary
- Provide comprehensive and required services to IRC clients enrolling or enrolled in Refugee Cash Assistance, Refugee Medical Services, and/or Refuge Health Screening services;
- Review applications for accuracy and make eligibility determinations, ensuring non-duplication of services and donor’s compliance.
- Conduct monthly redetermination meetings to track and plan participation in employment services for the purpose of determining continued eligibility.
- Prepare the enrollment package including Enrollment Letter and Insurance Card and any other items designated by the Kansas Office for Refugees (KSOR) or the Medical Replacement Designee (insurer).
- Conduct RMA orientation, including in-depth orientation to benefits and local health systems.
- Provide support to recipients with billing issues and trouble-shooting with providers who need verification of insurance coverage/benefits.
- Collaborate with KSOR and health clinic staff to ensure refugee health screenings are scheduled and coordinated with the direct service team, and to trouble-shoot any issues that arise.
- Ensure understanding of changes to TANF policies, SNAP Employment & Training, KanCare and/or Medicaid policies, employment programs and local and global medical issues, and how these changes impact clients and KSOR-funded programs.
- Cultivate a respectful, supportive, and inclusive environment for team members and clients.
- Provide oversight of active caseload, maintaining close communication with coworkers and stakeholders.
- Maintain meticulous documentation and ensure that all deliverables are met as required by the funder.
- Attend all funder-scheduled meetings to coordinate with key stakeholders, Quarterly Forums, training events and collaboration meetings.
- Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
- Guide the implementation of the PIR program and ensure all core services are completed in a timely manner.
- Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, access to transportation, and is oriented to their new environment.
- Oversee intake services with clients to assess needs.
- Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing.
- Ensure that case file documentation is maintained in compliance with contract requirements.
- Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
- Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.
- Collaborate effectively with coworkers and partner organizations.
- Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
- Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area (up to 100 miles radius).
- Perform other duties as assigned.
Experience Requirements
- Minimum two to three years of experience implementing domestic refugee resettlement or similar programs.
- Experience supervising, supporting, and training staff strongly preferred.
Qualification Requirements
• Bachelor’s degree required, preferably in social work or related field.
