Overview
The Digital Impact Officer (Software Applications & Solutions) role focuses on assessing digital needs, developing product roadmaps, defining technical specifications, and overseeing the integration of software applications to enhance primary health care delivery in the Pacific region.
Tasks Summary
- Lead the assessment of digital needs and develop product roadmaps.
- Define technical specifications and oversee procurement and integration of software applications.
- Guide change management initiatives and ensure digital activities adhere to data sharing and hosting frameworks.
- Assist in co-leading a Regional Technical Working Group and manage country roadmaps.
- Engage with and strengthen Ministry of Health governance for digital health.
- Coordinate with stakeholders to resolve blockers and steer delivery.
- Support country digital health readiness assessments and develop strategies to address identified gaps.
- Maintain stakeholder maps, communication plans, and feedback loops.
- Develop Terms of Reference for vendors and support solution architecture and design development.
- Coordinate requirements gathering, analysis, and validation sessions.
- Work with countries and solution providers on adoption, training, and change management.
- Ensure Quality Assurance Testing (QAT) and User Acceptance Testing (UAT) are completed.
- Ensure environment readiness, data migration, and disaster recovery.
- Drive User Experience Testing (UET) and manage go-live readiness and post-launch stabilization.
- Monitor performance, track incidents, and gather feedback for enhancements.
- Coordinate the development of Programme/Project Charters and ensure solutions align with standards.
- Maintain a regional project management and documentation platform.
- Contribute to monthly project status reports.
Experience Requirements
- A minimum of 2 years of professional experience in Digital Technology in a large international organization or corporation is required.
- Experience identifying, designing and supporting implementation of public sector digital solutions for large-scale projects at national or enterprise-wide levels, including open-source digital public goods.
- Experience with health sector digital public goods, including WHO recommended standards and guidelines, including for health information exchanges, interoperability (including FHIR), and public key infrastructure, is desired.
- Experience coordinating the work of external vendors and software developers and experience supporting business analysis, budgets, contracts, project management and procurement is desired.
- Experience with ICT, mobile and web-based technologies, particularly designing or deploying tools appropriate to the region.
- Exposure to UNICEF, UN or other INGO programmatic areas, including in health sector will be an added advantage.
Qualification Requirements
An undergraduate University degree (Bachelor’s degree or equivalent) is required in Digital Transformation, Business Analysis, ICT Management, Computer Science, Information Systems, Innovation, Digital Development, International Development or another relevant technical field.
