Overview
The incumbent will provide client assistance and administrative support for the Canadian Visa Application Centre operated by IOM.
Tasks Summary
- Assist in the reception and provision of information to clients, including distribution of information sheets and checklists regarding visa requirements.
- Assist with telephone, e-mail, inquiries from clients, providing timely and accurate information.
- Provide assistance to clients with Value Added Services.
- Inform clients of any changes to visa requirements or submission procedures.
- Issue tokens to applicants from CVAC queue management system.
- Schedule biometric appointments upon request from applicants.
- Maintain a professional appearance and migrant friendly demeanor.
- Inform CVAC Team Leader of any problems or issues related to daily work and make suggestions on how to improve efficiency and client service.
- Provide client service excellence to applicants in full compliance with the CIC Statement of Work (SOW) and the CIC Service Standards.
- Maintain positive working relationships with other CVAC and Mission staff in Port Louis, VFS Global and CIC CVO staff locally.
- Such other duties as may be assigned.
Experience Requirements
Interns must have less than two years of relevant working experience. Previous relevant experiences would be an asset.
Qualification Requirements
University Degree or equivalent in Customer Relations/Care, Client Services, Business Management, Management or related discipline preferred. Applicants must be enrolled in the final academic year of a first university degree programme (minimum bachelor’s level or equivalent), or enrolled in a graduate school programme, or have graduated with a university degree and commence the internship within one year of graduation. Interns must be between 20 and 36 years of age.
