Principal Technician (End User Devices)

Overview

Support cloud-based endpoints and remote access technologies, monitor system health, and provide Level 2 and Level 3 support services to ensure Personal Workplace services remain operational.

Tasks Summary

• Support cloud-based endpoints and remote access technologies
• Monitor system health, analyse alerts, and tune thresholds
• Maintain device compliance and reliability
• Provide expeditious Level 2 and Level 3 support services to ensure Personal Workplace services remain operational
• Participate in incident, problem, and change management processes
• Monitor and respond to security events

Experience Requirements

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
• At least 3 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization
• Demonstrable knowledge of IT infrastructure and systems, including enterprise-class servers, operating systems, storage, and virtualization technologies
• Practical experience of Endpoint & End User Support, Cloud & Virtual Desktop Support, Security & Endpoint Protection, Scripting & Automation and Monitoring & Observability
• Experience with SCOM, Zabbix, Lansweeper, and SCCM
• Good experience deploying communication and collaboration software
• Very good experience with troubleshooting and providing end users' support

Qualification Requirements

Higher vocational training in a relevant discipline or a secondary educational qualification

Other Details

Languages Required: Fluency in English, both written and spoken

Languages Preferred:

Contract Duration: 5 year contract

Work Modality: on site

Remuneration: 5,393.24 Euro (EUR) Monthly