Overview
The IT Officer, Business Solutions I (Associate Experience Design Officer) role focuses on enabling the World Bank Group's mission by delivering transformative information and technologies, specifically through designing and researching AI-powered business solutions.
Tasks Summary
- Define research plans aligned with product roadmaps and institutional priorities.
- Select appropriate research methods based on research questions and constraints.
- Recruit and interview diverse participants representing front-line staff roles.
- Prototype and investigate user trust, explainability needs, and human-in-the-loop requirements for AI features.
- Use AI-assisted design tools to accelerate artifact creation.
- Translate insights into actionable design recommendations and measurable success criteria.
- Run iterative usability studies and benchmark usability across platform components.
- Ensure compliance with accessibility standards and existing design system.
- Track adoption and success rates for rolled out features.
- Partner closely with product managers, designers, engineers, and data teams.
- Present findings to stakeholders and facilitate alignment workshops.
Experience Requirements
- 6 years relevant experience with a Master’s degree in Arts/computer science/STEM.
- 8 years relevant experience with a Bachelor’s degree in computer science.
- Experience spanning UX research and product/design collaboration in enterprise environments.
- Demonstrated impact on shipped features or products.
- Experience using AI-assisted design tools to generate and iterate on artifacts.
- Proficiency in qualitative and quantitative methods and research operations.
- Experience applying AI-assisted analysis to accelerate insight generation.
- Demonstrated experience with workflow/process analysis and service/journey mapping.
- Ability to translate findings into agentic workflows and acceptance criteria.
- Hands-on familiarity with AI-powered products and human–AI interaction research.
- Experience designing leveraging Vibe prototyping tools such as Lovable and Replit.
- Ability to define usability, adoption, trust, and safety metrics.
- Experience partnering on telemetry/instrumentation and building dashboards to monitor outcomes.
- Working knowledge of responsible AI principles, human-in-the-loop design, privacy/security considerations, and risk mitigations.
- Proficiency with research/design/analytics toolchains (Figma, Mural, analytics platforms; basic familiarity with LLM prompt tools, vector search,).
Qualification Requirements
- Master’s degree in Arts/computer science/STEM.
- Bachelor’s degree in computer science.
- Degree in HCI, Cognitive Science, Psychology, Information/Computer Science, or related field.
- Advanced degree a plus.
