Overview
The role involves the daily management and configuration of DIANA's Microsoft digital infrastructure, including security aspects, and providing IT support for the Tallinn office.
Key Responsibilities
- Act as an administrator for DIANA Microsoft digital infrastructure.
- Build and issue IT equipment to staff.
- Troubleshoot and resolve user issues.
- Triage reported issues and incidents in the M365 environment.
- Liaise with DIANA’s security function on IT security matters.
- Review and improve IT Service Management processes.
- Liaise with external stakeholders on IT services.
- Manage DIANA physical IT Windows and Apple devices.
Required Experience
- Minimum of 2 years’ experience in an IT support function configuring and managing Microsoft 365 and Azure environments.
- Knowledge of IT device management and security tooling, including Microsoft Entra, MS Intune, Apple Business Manager and MS Defender.
- Excellent administrator-level knowledge of the full MS Office suite, and collaboration platforms (MS Teams, Sharepoint), as well as office automation tools (MS Power Automate).
- Minimum of 2 years’ experience in managing first line cyber incident responses.
- Minimum of 2 years’ experience troubleshooting and fixing user device issues.
Qualifications
• Higher vocational training in a relevant discipline with 2 years of post-related experience, OR a secondary educational qualification with 4 years post related experience.
