Overview
Provide first-level technical assistance to users, ensuring timely resolution of hardware and software issues for medical systems and related equipment.
Key Responsibilities
- Receive, log, and track user support requests via ticketing systems, email, phone, or in person.
- Provide first-line technical support for medical systems, desktops, laptops, printers, mobile devices, and custom applications.
- Assist with installation, configuration and maintenance of medical equipment and related systems.
- Escalate complex issues to Senior IT (Healthcare Center Support) staff when necessary.
- Maintain accurate records of incidents, service requests, and resolutions.
- Support user account management tasks (password resets, access permissions, etc.).
- Assist in healthcare systems inventory management and documentation.
- Assist in the migration to Intune from Active Directory
- Assist in information security on user level devices
