Overview
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
Key Responsibilities
- Support end-to-end delivery of IT solutions by coordinating workplans, timelines, dependencies, and stakeholders.
- Translate business needs into clear user stories, acceptance criteria, and rollout requirements.
- Develop and maintain project documentation (scope, RAID logs, rollout plans, cutover checklists, and communications).
- Coordinate solution configuration and automation development.
- Plan and execute solution rollout activities, including pilot deployments, phased releases, and production cutovers.
- Ensure releases comply with TEC engagement processes, data protection requirements, and architectural guardrails.
- Lead end-user validation by coordinating test plans, UAT sessions, defect triage, and go/no-go readiness assessments.
- Execute change management activities (stakeholder mapping, impact assessments, comms packs, and change champions).
- Develop and deliver role-based enablement (job aids, quick reference guides, FAQs) and support user training sessions.
- Ensure post-go-live hypercare, coordinate incident/defect resolution with ITSM, and manage escalations.
- Monitor usage and adoption metrics, gather user feedback, and identify enhancements.
- Provide regular status updates and implementation reporting to stakeholders.
Required Experience
- Hands-on experience in the delivery of IT/digital projects end-to-end, including planning, execution, monitoring, and close-out.
- Experience applying project delivery approaches and standards (e.g., PRINCE2, PMP, Agile/Hybrid) and maintaining core artefacts (plans, RAID logs, status reporting).
- Experience supporting solution rollout and organizational change, including stakeholder management, user communications, training coordination, and adoption measurement.
- Strong customer orientation with experience coordinating UAT, go-live readiness, hypercare, and continuous improvement based on user feedback.
Qualifications
- Completion of secondary school education.
- A post-secondary certificate in the related functional area is desirable.
- A university degree in Computer Science or Information Systems is desirable.
- Certifications in Project Management frameworks or methodologies desirable.
