Overview
Supports the operational implementation and day-to-day management of digital initiatives, with a primary focus on a digital platform. Contributes to digital legal service delivery by maintaining the website, monitoring analytics, and coordinating content.
Key Responsibilities
- Maintain and update website and digital platforms with approved content.
- Conduct checks for platform functionality, accessibility, and user-friendliness.
- Maintain digital archives and version control.
- Report technical issues.
- Monitor and extract data from digital analytics tools.
- Compile digital performance summaries and dashboards.
- Track digital indicators.
- Flag unusual trends or misuse risks.
- Manage and maintain Facebook page.
- Draft digital posts and online content.
- Support implementation and monitoring of paid digital advertising campaigns.
- Monitor online engagement.
- Coordinate with Communications for branding and messaging.
- Improve organic traffic through SEO.
- Run paid online advertising campaigns.
- Coordinate production and compilation of legal information content.
- Copywrite legal content in accessible language.
- Coordinate translation of approved content.
- Maintain content update schedule.
- Maintain and update digital referral tracking systems.
- Record and monitor user requests and feedback.
- Coordinate with teams for referral follow-up.
- Escalate high-risk cases or data concerns.
- Ensure digital data handling complies with standards.
- Liaise with field teams for content updates.
- Support coordination with MEAL, Advocacy, and Communications.
- Participate in internal meetings related to digital service delivery.
- Provide operational inputs to reporting.
- Capture and document lessons learned.
- Compile and organise learning materials.
- Contribute to knowledge-sharing processes.
- Identify improvement opportunities in digital tools and workflows.
- Support exploration of collaboration or innovation opportunities.
- Participate in Community of Practice meetings.
- Promote safe, inclusive, and protection-sensitive digital communication practices.
- Ensure digital materials are accessible.
- Monitor online spaces for safeguarding concerns and report.
- Adhere to Code of Conduct and PSEA standards.
Required Experience
Minimum 2 years of relevant working experience in digital communications, data monitoring, website management, or related field.
Qualifications
Bachelor's degree in information technology, Communications, Digital Media, Computer Science, or related field.
