Overview
The Medical Assistant provides information relevant to Health Assessment Programs, Applicant processing, and other IOM services to migrants. The role may involve working in a reception and data processing unit or a call centre within the Migration Health Assessment Centre.
Key Responsibilities
- Provide migrants’ information regarding health assessments by phone.
- Register migrants in the IOM database, schedule and confirm medical appointments.
- Receive and communicate messages for medical staff and beneficiaries.
- Prepare master lists of migrants scheduled for health assessment processing.
- Maintain daily statistics related to health assessments and update records.
- Contribute to customer satisfaction evaluation management.
- Perform data processing activities including receiving and explaining the registration process, checking applicant’s identity, entering biodata, taking photos, and printing forms.
- Receive, update database, and forward completed medical examination forms, x-rays, and other documents.
- Prepare, sort, and package medical files and other documents during mobile missions.
- Transmit completed medical forms, DNA packages, and other medical documents.
- File incoming/outgoing letters, reports, memoranda, emails, faxes, and IOM documents.
- Check, print, and photocopy bank deposit slips and submit photocopies to the Administrative/Finance Assistant.
- Perform other assigned duties.
Required Experience
- Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.
- Knowledge of customer care.
- Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage.
- Previous working experience with NGOs or international organizations is an added advantage.
Qualifications
- University Degree with at least two years of relevant working experience.
- OR Secondary School Diploma with at least four years of relevant working experience.
- Certificate in IT/Data entry is an advantage.
