Overview
Supervise protection case workers and provide technical guidance to ensure timely identification, assessment, and follow-up of protection cases. Ensure adherence to case management SOPs and protection principles.
Key Responsibilities
- Supervise protection case workers and provide regular technical guidance.
- Conduct case reviews, case conferences, and quality assurance checks.
- Ensure adherence to case management SOPs and protection principles.
- Provide on-the-job mentoring and coaching to case workers.
- Ensure timely identification, assessment, and follow-up of protection cases.
- Ensure case plans are developed and implemented appropriately.
- Monitor case progress and ensure proper closure procedures.
- Strengthen referral pathways with health, legal, psychosocial, and civil documentation services.
- Coordinate with government departments, NGOs, and protection partners.
- Participate in district-level protection coordination meetings.
- Ensure accurate and confidential case documentation.
- Maintain secure case management databases and files.
- Compile and submit regular program reports to the Protection Manager.
- Support training and capacity development of protection staff.
- Facilitate learning sessions on protection principles and case management standards.
- Ensure all activities follow Do No Harm, survivor-centered approach, PSEA, and safeguarding policies.
- Promote ethical practices and confidentiality in case handling.
Required Experience
Minimum 5 years of experience in protection programming, including 2–3 years in case management supervision. Strong understanding of protection principles and referral mechanisms. Experience working with vulnerable populations and humanitarian contexts.
Qualifications
Bachelor’s or Master’s Degree in Social Work, Psychology, Sociology, Human Rights, or a related field.
